Credit: R. Perris’ iPhone

It’s true: Power 90 is not just for humans! To ensure we infuse some comedic muscle into this year’s “Retailers Rock”-themed Awards Gala—to be held on the evening of Tuesday, September 23—Under the Gun Productions has once again been busy creating another sock monkey short. Created by USC Film School Alum Rick Petry and Richard Perris, this year’s entry will be a follow up to last year’s short, “Home Shopping Havoc” that was part of “A Night At the Opera.” In case you missed it, below is the YouTube video for “Havoc!” See you at the show!

Rick Petry is ERA’s interim president and CEO.

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The ERA Minute is a new feature where ERA members can film marketing tips that will be distributed throughout all of ERA’s channels and social networking outlets. If you’re interested in making the next ERA Minute, contact Tom Quash at tquash@retailing.org. In this ERA Minute, Avalanche Creative Services’ George Brianka explains why you should avoid playing it “safe” when creating a commercial.

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There was much ado made about the current Olympics, specifically about how NBC was planning to bring the Olympics into the information age and allow advertisers to get an incredible insight into how viewers were using new media like broadband mobile and web video. I included several articles in the ERA e-Weekly Newsletter written by experts and intelligent pundits who know the space, and can probably rattle off a business plan to justify all of this in less than five minutes.

Of course all of that is very valuable, and as a marketing professional, I can thoroughly understand the appeal of getting more accurate and far-reaching metrics on how my media dollar is translating to eyeballs. It still tells me nothing about sales, but at least I can go to the suits and say that the share for our media buy was X points and that means Y households saw our messaging.

Since I am also a media consumer (and, germane to this rant, a sailor), I assumed that to back up this vast sell of the metrics, there would be a corresponding increase in the quality and breadth of coverage. This was based on the assertion that NBC was becoming a new media company and, while coverage on its broadcast and cable properties would be as it always has been (swimming, gymnastics, sprinting, volleyball and soccer); the doors of the vast media portal would swing wide to reveal a wealth of other sports including judo, rowing, badminton, sailing (of course), and the other 25 odd disciplines out there. Maybe NBC would even have deigned to cut away to the U.S. women’s sweep of the Saber competition in fencing once Michael Phelps had broken the Olympic record in his opening heat, or perhaps found a few seconds to squeeze in a mention that the all powerful Ben Ainsley had finished 10th in the Finn class in sailing. Even the synchronized swimming aficionados would have the opportunity to watch their event in its entirety! That is, if they couldn’t find some paint that was drying (just kidding!).

This would be the most complete Olympics coverage ever undertaken by a media entity since the invention of radio; a shining beacon of media convergence, television, the Internet and mobile, marching in lock step into the New Media Future—a beacon throwing out a light illuminating the Brave New World of convergence, offering consumers unparalleled access to information and a depth of content that would make the mind swim and sate even the most glutinous Olympic appetite! A glowing moment in media history that shows the whole world that America not only embraces the world and enjoys competing in it, but THIS is how you cover the Olympics, damnit! Take that, BBC!

And yet, as is so often true, the execution fell far short of the promise. Looking at the TV listing, I was not surprised to see soccer, volleyball, swimming, beach volleyball…and on CNBC on the Saturday morning of the Olympics’ opening week, believe it or not, paid programming. Meanwhile, the sailing video I watched live at 3 in the morning was just the Chinese media feed (not terrible camera work by the way) without any commentary or added value from NBC. (more…)

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Brand loyalty is the Holy Grail of marketing. It creates a world of consumer allegiance that encourages repeat buying of favorite products and services, and it casts loyalists as willing brand evangelists who proudly don logos and spread passionate word of mouth to all within earshot. Luxury brands in particular are precious entities that are estimated to have billions of dollars in value, thanks in part to brand loyal customers. Millward Brown, for example, has valued the Louis Vuitton brand at $22.6 billion. But what happens when a brand, regardless of stature, is breached or abused?

With the power of social media/Web 2.0, companies are exposed to a multitude of online threats that have the potential to impact corporate reputation. These threats could include broken links that lead to lost revenue; porn sites that use misspelled keywords to pull customers away from a legitimate site; and the rise of Blogstorms that are often the tipping point to a damaged reputation. In fact, it is estimated that 4 percent of all brand mentions online are associated with traffic diversion or misrepresentation schemes; and an estimated 7 percent of the world’s GDP is related to the sale of counterfeit goods—a high proportion of which is sold through online auctions.

Whether intentionally malicious or innocuous in nature, any exposure to an online threat can impact corporate reputation and ultimately affect revenue, profitability and brand loyalty. It’s no surprise then that even Gartner has identified reputation as one of the biggest threat to enterprises in 2008. The bottom line is that retailers and brand owners need to make it a priority to protect themselves from the online threats that quickly erode precious brand equity and corporate reputations. That means taking the time to understand which threats could impact their business (and there are more than one might realize), making it a priority to continuously monitor for potential breaches, analyzing and measuring the magnitude of each threat, and taking the appropriate actions to mitigate them.

Kevin Joy is vice president of BrandProtect.

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In this interesting exchange, Dennis Miller humorously engages George Carlin in a discussion about advertising and the American public. *Warning: Video contains some strong language and opinions.

On September 22, 2008, at ERA’s Annual Convention, Dennis Miller will interview Joe Abruzzese, Discovery Communications’ president of advertising sales. Click here to register and become part of this groundbreaking event. I’ll see you in Vegas!

Pat Cauley is Electronic Retailer magazine’s eMedia editor.

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The ERA Minute is a new feature where ERA members can film marketing tips that will be distributed throughout all of ERA’s channels and social networking outlets. If you’re interested in making the next ERA Minute, contact Tom Quash at tquash@retailing.org. Mark Stenberg from Iceland Health delivers two quick, valuable tips for launching a new health product in a down economy.

Note: The Honeyshed video in the post below is on auto-play. Please mute or pause that video before playing the ERA minute.

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As I prepare for this year’s ERA Annual Awards Show under the call to arms “Retailers Rock,” I’ve been on an iTunes download binge worthy of Barry, Jack Black’s dogmatic record clerk character in the movie “High Fidelity.” A few classic gems from the Stones and The Who, a nice sprinkling of three-chord bliss from the likes of X and the Ramones, even a download of The Tubes’ first gem, which provided the soundtrack for my first job as a pump jockey at 16. Maybe this latter disc was prescient for what I would go on to do for a living for it contained the Zappa-esque, “What Do You Want From Life?” Sample lyrics:

“What do you want from life?
To get cable TV and watch it every night…
Well, you can’t have that, but if you’re an American citizen you are entitled to:
A heated kidney shaped pool,
A microwave oven—don’t watch the food cook,
A Dyna-Gym—I’ll personally demonstrate it in the privacy of your own home,
A king-size titanic unsinkable Molly Brown waterbed with polybendum,
A foolproof plan and an airtight alibi,
Real simulated Indian jewelry,
A Gucci shoetree,
A year’s supply of antibiotics…”

You get the idea. Yes, this was the ’70s and drugs were prevalent in the workplace. But it also points out how personal each person’s quest for nostalgia is and why, despite the best efforts to tap into a collective consciousness for the good ‘old days, advertisers so frequently fail in their attempts to reference music in television advertising.

Personally, I don’t care if I ever hear another cut from Fleetwood Mac’s “Rumors” in this lifetime. That “Now dare you go again, you say you want your freedom” thing has been warbling on the radio ad naseum since both Steve Nicks and I actually had abdominal muscles. Nor is Led Zeppelin going to make me ever buy a Cadillac. And please spare me the Ameriprise and Cialis ads with well-heeled, frisky Centrum Silver Surfer-types frolicking on the beach (Psst: they’re havin’ sex tonight!) I’m an American. I want something new. And shiny.

Nobody serves this up better than Apple that consistently introduces new candied-like objects of desire accompanied by fresh cuts that springboard out of their commercials to become the soundtrack of our lives—today. Whether it’s introducing U2’s “Vertigo” or breaking Yael Naim’s “New Soul, “ they’ve got it down. Heck, my mother—who is in her 70s—bought the new Coldplay as a result of their most recent ad.

I imagine the younger generation—the one I’m a guest speaker to annually who have informed me that the Geico caveman spots are the apex of good advertising—would site U2 and Coldplay as contemptible examples of sellout bands. Meanwhile, my son listens to Tom Petty, while I favor Snow Patrol. Bottom line: With easy access to an infinite catalogue, tidy generational generalities don’t work anymore. I lived through the Gerald Ford Presidency, disco and “Family Feud” once and it was enough, thank you. So, even though the juice in my gin may be of the joint variety, I need it to move to Amy Winehouse, not April Wine. Hit me.

Rick Petry is ERA’s interim-CEO

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There’s a big fuss across the pond about two men kissing. A recent Heinz ad was taken off the airwaves after the UK Advertising Standard Authority received over 200 complaints.

And I always thought they were supposed to be so much more open-minded than us Yanks! A Boston news outlet’s editorial claims, “As far as images of same-sex families go, it’s positively delicious.” I think that author missed the boat completely. What’s funny is that I don’t think the commercial has anything to do with being gay. We’ve discussed marketing to gays on this blog before, but this is an entirely different scenario. The idea behind the ad is that the deli mayo is so authentic tasting that the “mother figure” is replaced as a New York deli worker. Either that, or it’s normal for children of gay couples in London to call their one father “mum” and for that person to be dressed in the morning like they’re working at a diner.

Heinz used creativity in making a provocative, compelling and memorable ad. What more could a brand want?

What’s your take on the ad? Was Heinz wrong to make it? Were they wrong to pull it?

Pat Cauley is Electronic Retailer magazine’s eMedia Editor

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