Questions? Comments? Interested in contributing content? Please contact Vi Paynich, Editor-in-Chief, at vpaynich@retailing.org or 909-606-3406.
Below are a few photo highlights from the recent Response Expo.
Have photos you want to share with the industry? E-mail them to eMedia Editor Pat Cauley at pcauley@retailing.org.
Upcoming events you don’t want to miss:
ERA NYC Networking Reception - June 18
ERA Europe 2009 Electronic HomeShopping Conference - June 28-30
ERA L.A. Networking Reception - July 21
2009 ERA D2C Convention - September 13-15 (Early bird/free exhibit pass for ERA members ends July 1!)
The California Supreme Court’s recent decision to uphold Proposition 8, which bans gay marriage, has sparked statewide protests. As discussed on this blog before, social media has changed the way in which people organize their efforts for a united front.
The recent Prop 8 protest in West Hollywood was publicized by blogger Perez Hilton via posts and tweets and brought out not only celebrities, but also readers that may have otherwise been unaware of the protest. As can be backed up by abysmal ratings, the only reason Hilton’s recent spat with Miss California over gay marriage got any traction at all was through social media, not because hordes of people actually watched the Miss USA pageant live. Either way, utilizing social media to organize and reach mass audiences for marketing purposes or otherwise may soon be considered a luxury for U.S. citizens.
According to a recent article in the L.A. Times:
Ahead of the 20th anniversary of the bloody crackdown on Tiananmen Square this week, Chinese authorities have rounded up dissidents and shipped them out of town. Now, they’ve even shut down Twitter.
Along with their usual methods of muzzling dissent, the authorities extended their efforts today to silence social networking sites that might foster discussion of any commemoration of the events of June 3-4, 1989.
The action is a new sign of the government’s concern of the potential of such technology in an authoritarian society where information is tightly controlled.
China has the world’s largest online population, and Internet communities have proven increasingly influential in spreading word of events to everything from student protests to group shopping excursions.
People are going outside the normal, controlled channels to set up communities online, spreading information about campus unrest and other potentially subversive activities taking place in this vast nation.
Government Internet monitors have shut down message boards on more than 6,000 Web sites affiliated with colleges and universities, apparently to head off any talk about the 1989 events, according to the Hong Kong-based Information Center for Human Rights and Democracy.
Numerous blogs maintained by edgy government critics such as avant-garde artist Ai Weiwei have been blocked and the text-messaging service Twitter and photo sharing site Flikr could not be accessed within China on Tuesday. Video sharing site YouTube has been blocked within China since March.
Additionally, CNN reports that even the U.S. military is now using social networking sites to reach out to non-traditional audiences by documenting the war efforts in Afghanistan. One thing’s for certain- whether organizing protests or simply shooting marketing messages out to consumers, it will be interesting to see how social media’s role within our lives continues to evolve.
Pat Cauley is Electronic Retailer magazine’s eMedia editor.
Below are a few photo highlights from ERA’s recent networking reception in Toronto.
Click here to get info on all upcoming events!
Registration is now open for the 2009 ERA D2C Convention!
As we’ve discussed before when asking you to book your tickets to our eRetailer Summit in Miami, always check with SNL’s resident travel expert Judy Grimes for tips first.
Please join ERA at the New York Networking Reception on June 18, 2009 from 6:00-8:00 p.m. for cocktails and great networking with senior leaders of the direct response industry. The reception will be held during DM Days at the Manatt, Phelps, & Phillips offices in Times Square.
Immediately following the reception we will be holding our fourth Meet the CEO Dinner beginning at 8:15 p.m. It will be an intimate gathering where you can mingle with our new CEO, Julie Coons, as well as our Chairman, Nathan Fagre, board members, and ERA staff.
To register, please contact Katie White at kwhite@retailing.org or (703) 841-8284.
Pat Cauley is Electronic Retailer magazine’s eMedia editor.
As I was running through the forest this morning with my writing partner Scout (below), it occurred to me as we stopped along the way 28 times for the pooch, aka “Sir Spritz A lot,” to mark the route by broadcasting his pheromones, that the basic idea of Twitter may have been around for ages, having originated with dogs.
Rick Petry is a freelance writer who specializes in direct marketing. He can be reached at rick.petry@me.com.
In tough times like these, the first thing many marketers cut back on is marketing and related marketing programs.
Advertising Age recently reported a $600 million cut to advertising and promotional budgets. Even Federal Express is feeling the pressure. FedEx, along with several other advertisers, dropped out of the Super Bowl after having participated for the last several years.
Spending cuts are affecting many different businesses. However, media planners who anticipate cutting resources in these tough times may want to reconsider acting too fast without considering all the facts.
Conservative Consumer Behavior
Yes, the news is filled with negative stories about cautious consumers in this fledgling economy. But even though consumers are spending less, experts have noticed their spending behaviors mostly affect industries including shopping, traveling, entertainment and consumption of higher-end brands. As a result, consumers are responding to these tough economic times by turning to discretionary leisure activities that don’t cost a lot.
Connecting with Consumers
But advertisers can still benefit since more time spent watching television, surfing the Internet, playing video games and engaging in other at-home activities means it could be easier to catch consumers in a more receptive state of mind.
When consumers engage in activity outside of home, there are usually too many distractions like driving, cell phone use and interacting with others that easily diverts their attention.
Advertisers know that their messages are much more effective when delivered in a less distracting environment – whether it’s through television, a magazine or the Internet. This gives them the best opportunity to establish a connection.
Do you agree?
Peter Koeppel is a Wharton MBA and president of Koeppel Direct, a full-service media buying agency based in Dallas.
As a member of the Twitterati, I’d like to share my thoughts on what using the service can mean to marketers. The ability to send and receive short messages in real time is a logical next step in technological evolution. The service lengthens the list of communication options that includes e-mail, instant messaging, Facebook, LinkedIn, RSS, text messages, even the trusty old telephone. As a public relations and marketing consultant with expertise in Internet-based social media methods, my firm understands the importance of tapping into the newest new thing to reach audiences and hear back from them. So what have I learned about Twitter so far?
Twitter on Main Street
One thing has come across loud and clear: Twitter is much more than just a means to inform others about your activities. Yes, the free messaging service poses the question: “What are you doing?†but effective users don’t waste time on pointless status updates. The Twitter-savvy take advantage of the tool to spread information instantly and add value to a conversation. What do the jet landing on the Hudson River and mayhem in Mumbai along with earthquakes, fires and riots around the globe have in common? They all got immediate attention when eyewitnesses tweeted firsthand accounts. Mainstream media have taken notice that news breaks fast on Twitter so they solicit input and news tips from users. CNN incorporates feedback it gathers via Twitter to shape subsequent broadcasts.
For marketers the ability to reach customers quickly—for free—has obvious merit. Twitter provides a handy way to address customer queries, comments and complaints. It’s a way for marketers to maintain a dialogue with customers that can establish and sustain relationships. It’s a way for marketers to listen and learn what their customers want.
Twitter Quitters
Number crunching by Nielson Media Research indicates 60 percent of Twitter users abandon the service after 30 days, meaning just 40 percent stick with it. That retention rate is far lower than social networking heavyweights Facebook and MySpace experienced when they launched. In fact, when they were emerging networks, their retention rates were twice as high as Twitter’s.
Nevertheless, it will likely stick. While Twitter isn’t for everyone, companies and individuals alike will include Twitter as part of an integrated marketing strategy and use it to bolster customer service and relations (and even generate repeat sales). This is because of the fact that Twitter enables you to see in real time what people are saying about you and helps you deliver effective communiqués instantly to people’s PDAs, desktops and cell phones.
Chris Rosica is author of “The Authentic Brand†and CEO of Rosica Strategic Public Relations. Rosica is also a featured blogger and speaker for Inc. Magazine. He can be followed on Twitter here.
I recently had the distinct pleasure of attending the Coachella Valley Music and Arts Festival. Wow! It was simply incredible to hear a legend like Paul McCartney and dance the night away to The Killers and MSTRKRFT.
Coachella was nothing like my experience at a Radiohead concert last May where weather complications prohibited the use of technology, forcing my friends and I to wonder aimlessly in the pouring rain sans cell phones. Coachella’s weather was perfect. Not only were we able to use our cell phones, Coachella was also completely up to speed in its use of social media. From an official Coachella iPhone application to a live Twitter feed, concert-goers were always in the know with updates and information. I even recently added Coachella as a fan page to my Facebook profile.
Corporate sponsors were also very visible to concert-goers. “Meet me at the Heineken beer tent,†became a popular phrase during the three-day extravaganza. Coachella will be forever ingrained in my head along with visions of sunshine, palm trees, mountains and the Naked Wizard? Yes, probably the most talked about event from the concert had nothing to do with musical acts. Now a viral sensation, the Naked Wizard definitely gives credence to Andy Warhol’s insightful prediction many years ago that everyone in the future would be famous for 15 minutes. I’m hoping my 15 minutes are dramatically different than the Naked Wizard’s.
Coachella aside, another recent event was the perfect move for a brand trying to connect with consumers via music.
This T-Mobile-sponsored affair is reminiscent of when Ferris Bueller sang “Twist and Shout†through the streets of downtown Chicago, except this is real life. As the media landscape continues to change and evolve, brands would be smart to follow the lead of Heineken, T-Mobile and others that incorporate themselves into consumers’ everyday lives in unique and engrossing ways.
Pat Cauley is Electronic Retailer magazine’s eMedia editor.
The following are a few highlights from ERA’s 2009 Government Affairs Fly-In.
To view more pictures, click here.
Don’t miss out on upcoming ERA networking, education and fun!
ERA Webinar: How to Fight Online Knock-Offs and Counterfeits- May 14
ERA NYC Networking Reception- June 18
The 2009 Electronic HomeShopping Conference- June 28-30
The ERA European Conference and Trade Show
ERA L.A. Networking Reception- July 21
ERA hosted the 2009 Government Affairs Fly-In in Washington, D.C. on April 20 and 21. Over 50 ERA members came together in our nation’s capital to network and meet with members of Congress to highlight their concerns over the revised Federal Trade Commission (FTC) Guides on Endorsements and Testimonials. Attendees participated in over 40 meetings with members of Congress and their staff, enjoyed a dynamic keynote speech by Senator Mark Pryor (D-AR), and networked with the movers and shakers of the D2C industry at two cocktail receptions.
For more video testimonials, click here. To learn more about ERA’s government affairs efforts, click here.
Media buyers and marketers are looking at mobile TV to increase sales for clients.
Mobile TV is being viewed as a way of expanding brand and presents a unique opportunity when it comes to direct-response sales lead generation.
Traditional direct-mail marketers reveal that their response with print mailing has dropped to less than 0.1 percent. That means 99.9 percent of your client audience is not responding to the direct-mail piece you spent money on.
What makes mobile TV so attractive to advertisers? The emergence of mobile TV as a mobile medium also comes with some impressive applications. For instance, if you are seeing a Lexus commercial on your mobile iPhone while watching a local news program, you could potentially touch a Lexus icon on your phone screen to be connected to a live Lexus sales representative.
The real-time factor. Mobile TV provides the unique value of real-time marketing to consumers. Studies show they spend more when transactions are completed quickly before they have a chance to rationalize a purchase.
Even with all of these big changes underway, television is still a big layer in the media game. TV ads will continue to have loyal buyers.
Do you agree?
Peter Koeppel is a Wharton MBA and president of Koeppel Direct, a full-service media buying agency based in Dallas.
Below are a few photos from ERA’s eRetailer Summit held recently in Miami. Check back often, more photos will be posted soon!
Don’t miss out on future ERA networking, education and fun!
ERA Webinar: Optimizing Your DRTV During a Downturn
April 7, 2009 at 2:30 p.m. EDT
ERA Webinar: Changing the FTC Rules on Endorsements & Testimonials: Why You Should Care!
April 16, 2009 at 2:30 p.m. EDT
ERA Government Affairs Fly-In
April 20-21
ERA Toronto Networking Reception
April 29, 2009
In my last blog post, I cited a factoid regarding 17 million iPhones having been sold to date. In fact, Apple’s App Store is downloading and/or selling approximately 3 million applications every day. Of course, this is America, and where would be without over-reactive pendulum swings? Some are asking if the App Store paradigm is the wave of the future and if the mobile web is dead? The answer, of course, is a resounding NO.
The App Store is not the future- it’s the present, and only with respect to the iPhone. The appeal of the iPhone is the App Store. To Apple’s credit, they were really smart when the copied their iPod and iTunes template when they launched the iPhone. Further, they were downright brilliant when they made each and every hardware component on that phone i.e. the microphone, speaker, screen, camera and GPS chip available to the developer community via open APIs and a well thought iPhone software development kit. Layer on Apple’s typically brilliant marketing and voila: two years later we have 17 million phones, tens of thousands of apps and another Apple success story.
Ok, so now let’s put this in context. First, while 17 million iPhones have been sold worldwide, there are more than 2 billion non-iPhones out there. Second, let’s be real, the App Store is a walled garden and walls are always salacious targets in the same way that buttons compel pushing. Think AOL… So, as we all think about developing our mobile applications, know that it is imperative to develop a WAP application first and foremost. I would of course, encourage the development of an iPhone app too as iPhone users are rabid consumers of applications and the mobile web. Also, cell phone manufacturers, take note: Start defining standards across your line of handsets. Publish APIs and SDKs that allow developers to write apps and/or mobile web applications. And watch the mobile web tsunami explode!
David Gould is CEO of mShopper.
