Posts Tagged ‘isps’

Net Neutrality Bill Introduced in the House

Tuesday, August 4th, 2009

picture1Late last week Representatives Markey (D-MA) and Eshoo (D-CA) introduced a bill that would keep the Internet open by preventing Internet service providers (ISPs) from imposing “a charge on any Internet content, service, or application provider to enable any lawful Internet content, application, or service to be offered, provided, or used. In other words, they cannot charge you (as a content provider) more than the cost of service for your lawful content and any lawful applications you make available.

The bill also prevents ISPs from providing or selling any content, application, or service provider any offering that prioritizes traffic over that of other such providers. This addresses concerns that ISPs will sell premium access to some companies, which would have the end result of degrading everyone’s content. This is important to any company that is using video online, but is not interested in paying more than they currently do to ensure the quality of the video is not reduced. It’s not easy to be moved by advertising when the video is pixilated or freezes every three seconds.

Similar bills were introduced in the last two Congresses. However, the larger Democratic majority and President Obama’s stated priority of keeping the Internet open may mean there will be some movement on this bill. However, the House will be in a District Work Period (aka recess) until after Labor Day.

In the meantime, you can watch this video. 

For more information on ERA’s government affairs efforts, click here.

Tomi Turner is ERA’s legislative manager. 

10 Quick E-mail Tips to Reach Customer Inboxes

Friday, March 27th, 2009

neilphotoE-mail marketing is an effective marketing method with a very high ROI. Unfortunately, spammers and scammers have made it more difficult for legitimate senders to get their e-mails past Internet Service Provider (ISP) junk filters and into the inbox, while consumers are all too ready to hit the spam button. The good news is there are steps you can take to avoid the spam label and increase your e-mail marketing effectiveness.

1. Here are some key words to skip: Urgent, money back guarantees, and why pay more?
2. Avoid using ALL CAPITAL LETTERS and exclamation marks in your subject line and in your E-MAIL CONTENT!!
3. If something sounds too good to be true, the junk mail filters probably agree. Do not claim a “once in a lifetime opportunity” and other grandiose offers.
4. Never send out an e-mail that is one giant image. The filters will likely filter it but even if it gets to the inbox, the recipient will have no enticement to turn on images. A good balance is 60 percent text and 40 percent graphics. Do not forget the ALT text.
5. While discussing money is unavoidable, try to avoid excessive mentions of money in your e-mails as the spammers and scammers have made that hard to get through.
6. I think most of us have seen e-mails with red font, flashing objects, etc. Keep it simple to maximize your chances of getting into the inbox.
7. Do not buy a list both because this violate the terms of service of almost all E-mail Service Providers (ESPs) and because your recipients are more likely to hit the spam complaint button that is a common feature of many e-mail clients these days. More than one complaint out of each 1,000 e-mails sent is very likely to get you blocked by one or more ISPs and make it more difficult to get emails through to your best customers.
8. Do not harvest e-mails from the web to send in bulk. Not only will you run into the same problems as when you buy a list, you will also be violating the CAN-SPAM Act.
9. Keep your e-mail frequency reasonably steady to keep your sending reputation intact. For instance, if you send only once every six months the ISPs and the recipients may have forgotten about you resulting in delivery problems and spam complaints.
10. On the other hand, do not send so often that you annoy your subscribers. You probably want to send at least once per month, but you’ll need to carefully consider what volume will start to annoy your subscribers—who will unsubscribe from your list or worse, hit the spam button, sticking a label on you that can be hard to remove.

Neil Anuskiewicz is the director of business development at StreamSend Email Marketing.

Edge Caching? Net Neutrality? What Does it All Mean for Me?

Wednesday, December 17th, 2008

picture.jpg So, you may have read or heard about The Wall Street Journal’s article implying that Google no longer favors net neutrality. You might have also seen the reaction from the Open Internet Coalition, a group we belong to, explaining that Google actually does fully support net neutrality and that edge caching is not a violation of net neutrality. But, you might not realize that even if your headquarters aren’t in Silicon Valley, the difference between network prioritization and edge caching is important to your bottom line.

At ERA, we are strenuously opposed to the prioritization of traffic for commercial purposes (aka, the non-neutral net) because it will have highly negative consequences for our membership and for consumers. Say you primarily run infomercials and take many of your orders in call centers, but you also use a website for order taking. Or maybe you have a few products and you sell them online. Keep in mind at least 60 percent of ERA members generate a significant amount of their revenue from online sales. If we allow Internet Service Providers (ISPs) to prioritize certain types of content by literally sending the information more quickly, you will either need to pay for this service or the quality of your website will be degraded. That is, it will take users a long time to view the information you put online, they will likely get frustrated and go to another website that is in the ISP’s prioritized group.

The reason your website’s quality will be reduced is related to inefficiencies that occur from prioritization, as well as the fact that your traffic will have to wait for top-tier traffic to go first. But if you run a successful business, why should you worry? Shouldn’t you pay more and get a super-fast website that blows your competition out of the water? Well, even if you are a Fortune 500, there are 499 companies out there that will give you a run for your money. And in the end, the speed offered in the top-tier won’t be the Autobahn of the information super-highway that you were promised. It will still be a relatively slow end-user experience. That is partly because prioritizing traffic is one way that ISPs avoid investing in more capacity, which would keep the Internet fast for everyone. That would mean you wouldn’t need to pay more to stay competitive. It would also be good news for new companies that might be entering the market for the first time.

On the other hand, edge caching, the practice the WSJ article focuses on, does not degrade the quality of online traffic for everyone else. Edge caching allows companies to store information in a way that is closer to the end user. This improves the experience of the person watching a video or using a particular service provided by Google (or any of the many other companies that use this practice), but it does not cause any of the inefficiencies or raise any of the anticompetitive issues that result from prioritization. Most importantly, it does not degrade your content. Please let us know if you have any further questions.

Tomi Turner is ERA’s legislative manager.

Technology Experts Testify; Members of Congress Look Confused

Friday, July 25th, 2008

picture1.jpg I have heard more than enough about John McCain’s limited understanding of the Internet (everyone look, a politician was honest; let’s all berate him for it!). But, at the very least, it brought a major issue forward. The plain and simple fact is the Internet is a scary and complicated thing for many in Congress. During some hearings I attended this week, it became clear that some members really did not understand the way the Internet works. Many members did not seem entirely clear on the difference between searches and search ads. One member even admitted confusion about what cookie is. Another member referred to IP addresses as IPS’s. I don’t want to pick on any members, and I can’t even really say I blame them. The average age for members of Congress is near 60, and only a few members have had experience in the Internet industry. In contrast, many members have private-sector experience that easily allows them to become leaders in other fields, like finance, agriculture or energy. That is why educating lawmakers about the way the Internet works (and even what exactly it is) will be essential for the Internet industry. I am convinced that better understanding is the key to better legislation. ERA looks forward to working with industry leaders to achieve this goal.

Tomi Turner works in ERA’s government affairs department.