Posts Tagged ‘itunes’

YouTube: Your New Partner in Sales?

Friday, August 28th, 2009

pic3When utilized correctly, YouTube is quite the sales force to be reckoned with. On a recent conference call with ERA’s Internet & Emerging Media Council, certain members discussed how some direct response products have found success simply from videos being uploaded to YouTube.

Creative YouTube videos are a great way to drive incremental sales, if even on accident. If you’re Chris Brown, a singer recently convicted for felony assault against ex-girlfriend Rihanna, how do you get a year-old single onto the top 10 most purchased songs on iTunes? Oh, by being an integral part of a wild fire-spread YouTube video. Unless you’ve been living under a rock, you’ve probably seen this “Forever” wedding video.

While perusing iTunes when this video hit viral fame a few weeks back, I noticed that Chris Brown’s “Forever” was listed in the top 10 purchased singles. A web hit featuring one of his songs couldn’t have come at a better time for this artist whose image is tarnished in the press. I too, drank the Kool-Aid. I watched the video and loved it, logged onto iTunes and purchased.

Consequently, aside from user-generated content, YouTube also plays host to professional content, sometimes to the chagrin of the content creators. Monty Python’s producers found their content all over the web illegally, however they decided to be proactive and take control of their content in these channels, which turned out to be a very good idea. According to a recent release:

The Pythons created a YouTube channel in November 2008 just to stop their content from being released illegally on the Internet. “We felt the time had come to deal with the ‘YouTube problem.’ On the one hand, we were surprised at the number of clips that had been uploaded to YouTube in clear infringement of our copyright, and while we didn’t want to be spoilsports, it was getting pretty much out of control and we could see no real benefit. So I arranged a trip to meet the YouTube guys on the Google campus in San Jose and discovered that they had a program that would enable us to have our own Monty Python channel on YouTube where we could put up clips from the movies and TV shows of far greater quality and order that might also encourage viewers to want to see whole movies or TV episodes via links to Amazon and iTunes and expand our Monty Python fan base,” says Monty Python producer John Goldstone.

When Goldstone launched Monty Python’s Channel on November 14, 2008, he took advantage of YouTube’s click-to-buy program. The Python’s DVDs quickly climbed to No. 2 on Amazon’s Movies & TV bestsellers list and DVD sales increased 23,000 percent. “The click-to-buy ability was exactly what we were looking for to make the link from video to the right Amazon page much more effective than the URL by the side of the video description. We are only now beginning to address premium advertising, which is only possible when you can show the size, composition, and consistency of your viewers,” he says.

I guess the moral of the story would be that while YouTube may be struggling to support itself with a successful advertising platform, it currently sits as a lucrative marketing channel for the opportunistic, inventive marketer.

Pat Cauley is Electronic Retailer magazine’s eMedia editor.

The iPhone Impact

Friday, March 27th, 2009

david-head-shotthumbnailIn my last blog post, I cited a factoid regarding 17 million iPhones having been sold to date. In fact, Apple’s App Store is downloading and/or selling approximately 3 million applications every day. Of course, this is America, and where would be without over-reactive pendulum swings? Some are asking if the App Store paradigm is the wave of the future and if the mobile web is dead? The answer, of course, is a resounding NO.

The App Store is not the future- it’s the present, and only with respect to the iPhone. The appeal of the iPhone is the App Store. To Apple’s credit, they were really smart when the copied their iPod and iTunes template when they launched the iPhone. Further, they were downright brilliant when they made each and every hardware component on that phone i.e. the microphone, speaker, screen, camera and GPS chip available to the developer community via open APIs and a well thought iPhone software development kit. Layer on Apple’s typically brilliant marketing and voila: two years later we have 17 million phones, tens of thousands of apps and another Apple success story.

Ok, so now let’s put this in context. First, while 17 million iPhones have been sold worldwide, there are more than 2 billion non-iPhones out there. Second, let’s be real, the App Store is a walled garden and walls are always salacious targets in the same way that buttons compel pushing. Think AOL… So, as we all think about developing our mobile applications, know that it is imperative to develop a WAP application first and foremost. I would of course, encourage the development of an iPhone app too as iPhone users are rabid consumers of applications and the mobile web. Also, cell phone manufacturers, take note: Start defining standards across your line of handsets. Publish APIs and SDKs that allow developers to write apps and/or mobile web applications. And watch the mobile web tsunami explode!

David Gould is CEO of mShopper.

Retailers: Turn Passive Website Visitors Into Active Customers!

Monday, December 15th, 2008

jeff-haggin-photo.jpg Marketing the experience of ownership is critical in making the sale, whether it’s products in a store, catalog or website. With plenty of evidence to show that desire, more than product features, drives consumers, we need to further explore the creative opportunities to capture website visitors’ imagination in ways that will increase sales.

Every e-commerce website looks to engage and sell, but we need to look beyond such traditional formulas such as session length, page views and conversion rates to keep the customer experience fresh and profitable.

Get a Conversation Going
Use blogs to regularly update tips, trends and special offers conversationally—while cross-selling your product. It’s OK if your people write it; people will come back if they are entertained and informed. The Wal-Mart company blog is a great example.

Vox Populi
This Latin term for “voice of the people” has taken on a new life as user-generated content (UGC) at the heart of Web 2.0. If customers rate and review products on your website, tell your visitors about it. They can find out which products have the best reviews, and give feedback on prior purchases, as Amazon.com has so successfully shown.

PURLs of Wisdom
Personalized URLs (PURLs), web pages filled with merchandise based on the individual’s past purchase behavior, are proven to engage customers at a higher rate. eBay has created millions of unique PURLs that give up-to-the-minute deals on relevant products.

Sales in a Flash

Flash and other rich media can create a website to marvel at, like the Dutch department store Hema, which took a seemingly simple page of everyday products and created a fanciful display of flash genius that has been shared worldwide.

Learn Their Tastes
Marketers can dive into e-commerce with a wealth of customer data never before imagined. As sites like Netflix and the iTunes music store have shown, creating an intelligent, responsible recommendation system can create fantastic end results.

Add Sales Dimensions

More than just a basic selling proposition, customers want to visualize how the product will benefit their lives. Try a 360Ëš photo tour, video of your product in use, a full-screen view or colorization options.

…Worth a Thousand Words

Are you selling swimwear or a day at the beach with friends? You can take your visitors to an aspirational setting, where interactive environments can show valuable content and products. At the AT&T Blue Room microsite, visitors check out exclusives on music, sports, movies and more while surrounded by AT&T ads for DSL broadband and other related services.

eCatalog
eCatalogs are a hybrid vehicle that mix the page-flipping catalog experience with the click-and-buy e-commerce experience. Customers find the end result to be familiar, easy and fun, and multimedia can enhance the customer’s product consideration experience even further.

Effective as these methods are, you’ll need to tap their power with strong copy. Pictures invite. Words sell. Check out the Oh-la-la pants from the J. Peterman website—a terrific example of hard working copy powered by story.

Jeff Haggin is CEO and president of Haggin Marketing.