Posts Tagged ‘packaging’

Going Green: Good Business That’s Good for the Planet

Friday, November 20th, 2009

stevefeinbergAs parents and grandparents as well as global citizens, we’re all interested in preserving the planet for future generations. But going green is also sound business. The Natural Marketing Institute estimates that the green marketplace (defined as products that are organic, natural or have an environmentally friendly benefit) is estimated to reach $420 billion by 2010.

According to Nielsen, half of Americans say they want to buy green, but don’t. It’s believed that this is a byproduct of consumer confusion about just what constitutes green and whether or not the price paid for a green product is worth it. As marketers of consumer goods, the direct response industry has an opportunity to take the lead on such matters by simply offering consumers cost-effective packaging that uses less plastic and is recyclable.

At SF Video, we are doing our part by promoting new green packaging solutions that reduce CO2 emissions, use less energy and are made from eco-friendly materials. What does all that mean? If you distribute CDs or DVDs as part of your product, now the discs themselves as well as the package they arrive in, including the insert that secures the discs, can be made of materials that are 100 percent recyclable. Marketers can take an environmentally conscious stand that will reflect well on their brand and be welcomed by all stakeholders from their customers to employees, not to mention Mother Earth.

If you need a reminder of why such stewardship is imperative, check out this video from Oprah. It profiles the Great Pacific Garbage Dump, an enormous floating pile of plastic sewage thought to be twice the state of Texas and large enough to stretch from the coast of California to Japan. According to the Huffington Post’s David Burdick, “Discarded water bottles from Iowa, takeout containers from New York City, flip-flops from California and plastic debris from the world over make their way from land into storm drains, streams, rivers and other waterways. They are carried out to sea, where they get trapped in swirling ocean currents - forming a giant, floating trash dump of an enormous proportion - no matter how you quantify it.”

While the magnitude of such ecological disasters may seem insurmountable, if business owners think of themselves as more than a drop in that ocean capable of embracing substantive change, together we can turn the tide.

Steven Feinberg is the CEO of SF Video and the current Treasurer and a member of the Board of Directors of the Electronic Retailing Association. Celebrating its 20th year, SF Video is the leader in DVD and CD replication and duplication to the direct marketing industry. Steven can be reached at 1-800-545-5865 or steven@sfvideo.com.

Quick Fulfillment Tips for Marketers

Tuesday, August 4th, 2009

tonysziklaiDon’t take the initial setup phase for granted - Clients sometimes rush or don’t put enough effort into the initial setup phase of the fulfillment engagement. This can lead to miscommunications and mistakes that have long-term ramifications. It’s especially important to communicate who all of your vendors are, and make sure all offers and file exchanges are thoroughly tested.

Understand how the decline cycle works - Companies who are outsourcing their payment processing and fulfillment need to have a clear understanding of how the decline cycle works. New clients who don’t understand the difference between soft and hard declines, or that multiple charge attempts are being made always surprise me.

Make sure your refund policies are clear and reasonable - I see many situations where clients try to save money by imposing strict or unclear refund policies. These can lead to increased chargebacks and customer service calls, as well as BBB and FTC complaints.

Consult with your fulfillment company regularly regarding packaging - Packaging is very important when it comes to freight costs. Your fulfillment company can help you come up with the best packaging to keep your freight costs down. Remember, once a package is above one pound, an extra ounce can push you to the next weight tier.

Work with customer service to plan for call spikes and backorder situations - Avoid backed up call queues and long hold times by proactively planning for call spikes and backorder situations. Fulfillment centers don’t have infinite numbers of customer service agents, so you need to work with them in advance to make sure that staff is properly allocated. In backorder situations, sometimes it is better to outbound clients or send them e-mails to let them know what is going on and thereby reduce inbound customer service calls.

Be prepared for dry spells and unanticipated storage costs - Many DRTV marketers think they will never have a dry spell and are often caught flat footed when retail orders dry up or campaigns slow down. If they have over-ordered inventory, they can end up with higher than expected storage costs, which can definitely impact their bottom line. My advice is to develop a contingency plan and build adequate cushion into your budget for storage.

Tony Sziklai is president of Moulton Logistics Management.