Posts Tagged ‘social media’

Social Media Websites - A Source for Advertising & Marketing

Thursday, July 15th, 2010

Many people believe that it’s fair to say the marketing industry has
changed more so over the past decade or so than it has since its
inception. Classic marketing techniques such as direct mail, print and
radio advertising are no longer considered to be nearly as effective
as they were in the past, and have been eclipsed by digital marketing.
The advent of technology has changed how people consume media, which has had a direct effect on how marketers reach their target audience.

Digital marketing is without a doubt the future of the industry, and
it is best for agencies to jump on the bandwagon early before it is
too late to get with the times.

Social media is perhaps the most popular aspect of technology to
emerge in the last few years, and has quickly become an institution.
With websites such as Facebook and Twitter, people have never been
able to integrate their online and offline lives together better than they can now. Since so many people spend a good deal of time visiting and updating their profiles on sites such as these, marketers have come to realize that there is no better way to reach people these days than through social media. Taking advantage of social media sites can make marketing easy and inexpensive.

Marketers use social media in a variety of different ways. Most social
media sites sell ad space, which can be used to target either a national or local market. Marketing agencies are learning that since these sites can target someone based on their location it is not much different than advertising in print, yet it costs a whole lot less. On top of these methods, marketers are also starting to set up their own Facebook and Twitter accounts so that they can report any type of news or events. If the page is fun and interesting to read, it may even be possible to develop a following of people that you can market to on a regular basis. Using social media to this effect is perhaps the single most important thing agencies can do.

James Mowery is a computer geek who writes about technology and related topics. To read more blog posts by him, go to online dating.

To Buzz or To Tweet: Google and Twitter Go Head-to-Head

Friday, April 2nd, 2010

koeppel_headshotWith the launch of Buzz, Google’s new social media offering, the search engine giant appears to be directly challenging Twitter and taking advantage of the social media sensation’s many admitted weaknesses.

Twitter has long struggled with both uptime and search-ability, two areas in which Google is the acknowledged champion. The question is whether Twitter is really doomed in the face of Google’s clear attempt to take over their turf.

While it’s not clear at the moment, it doesn’t look good for Twitter.

While Google Buzz got off to a rocky start by automatically enrolling anyone with a Gmail account into Buzz and connecting them with everyone else in their contact list, the blunder still proved that Google has the power to make this kind of social media tool far more easy to use than Twitter ever has.

Twitter’s search ability is limited. Google’s search engine can be put to excellent use in helping people find who and what they’re looking for. 

On the other hand, Twitter already has a thriving culture and traditions, with its own cadre of words, lots of offline spin-offs like Tweetups and live-Tweeting, and the use of the hashtag, which Google Buzz hasn’t yet incorporated.

Finally, there’s also the question of whether people are even interested in learning how to use a new social media tool, when they already have so many to handle. The groundwork has been laid by an evolution of social sites, and Google’s Buzz will more than likely build upon what has already been successful. Tying this in with their other powerful tools for example; Google Maps, Picasa, Trends, and Product Search, certainly can be a convincing way to make people want to give Buzz a try.

Peter Koepell is the President of Koeppel Direct and has over 25 years of advertising, marketing and media experience. You can follow him on Twitter at http://twitter.com/drtvbuyer.

ERA’s Tomi Turner on the FTC’s Revised Guides

Tuesday, October 6th, 2009

picture-150x150Yesterday, the Federal Trade Commission released its revised Guides Concerning the Use of Endorsements and Testimonials in Advertising. The Guides are more than 80 pages long, so we’re still analyzing the changes. However, there is no question that our extensive advocacy efforts have had an effect on the final iteration of the Guides. The commentary included with the changes explains that advertisements using consumer testimonials should be evaluated by the net impression of the advertisement. A footnote in the revised Guides also suggests that in some cases a disclaimer could be sufficient. A more comprehensive legal document will be circulated shortly, but it is clear from a preliminary review that our efforts have not been made in vain. The 35 advocacy meetings on the Hill, 40 constituent meetings at the Fly-In, the testimony before the Senate, two sets of detailed comments and our suggested language were all helpful in presenting our case to the FTC.

However, the new Guides certainly do present some challenges, both to traditional TV marketers and those in social media. ERA is already planning educational opportunities that will provide suggestions for compliance with these changes. We hope the FTC will seize the opportunity to improve the marketplace by presenting to these changes to ERA members at one of our conferences.

Members who attended the Fly-In, supported the Leadership Reception, participated in the Government Affairs Committee, helped to author and review our comments to the FTC, and of course, testified before the Senate, were all instrumental in mitigating some of the more harmful changes. We thank you.

Tomi Turner is ERA’s legislative manager.

To read ERA’s official statement, click here.

To read more about ERA’s government affairs efforts and what you can do to help, click here.

To read Electronic Retailer magazine’s June cover story on Endorsements & Testimonials, click here.

Three Easy Pieces to Achieve Greater Customer Satisfaction

Friday, September 11th, 2009

adam264In the first half of this year, I talked about retailers revamping their marketing mix in the wake of the 2008 holiday season. Now as we approach another holiday season, online retailers have the benefit of knowing more about how their customers react and respond in tough economic times. Now is the time to harness that awareness and strengthen your bonds with customers. Whether you are a marketer, or business owner who wears the marketer hat, you can introduce some new ways to deepen the customer connection.

Expand beyond the walls of your website: September signals a flurry of activity running the gamut from back-to-school functions to various business networking forums. So take this approach and apply it to the online world. For example, many retailers are developing portable widgets that link to their content and services and finding other “outposts” across the web to place the widgets. In addition, the concept of an app store, such as the Conduit Marketplace, is one venue that allows businesses such as eMusic, Cartoon Doll Emporium and Pretentious Pooch to distribute their content and services beyond the walls of their websites. Customer acquisition and overall satisfaction get a boost with this expanded online presence, as more and more customers laud the efforts of retailers who develop convenient applications to meet their needs.

Make information easy to access: Time and again, one popular method retailers use to try to keep consumers satisfied is discounts. Once you understand your customers’ needs and the factors driving their decisions, you need to alert them to the promotion without spending so much time and money doing so that it drains your coffers. Savvy online shoppers know to search for coupons and promotions on sites such as RetailMeNot and A Thrifty Mom. As a matter of fact, these sites have even created customized applications on which shoppers can receive updates via their browser. These sites go the extra mile to be on the same page as consumers by not only lending a virtual helping hand with coupons and discount codes, but also providing a simple conduit to the information their users covet.

Provide convenient forums for feedback and questions: Social networks such as Facebook and Twitter offer another means to gather feedback and answer questions about your company and products. Don’t be shy about utilizing these avenues, but you must plan to be diligent about updating and responding so that negative comments don’t go unanswered. If you decide to create a business Twitter persona, or already have one, decide whether the primary function will be to serve as help desk or a personality that provides color and commentary within your industry. Then make sure that you have a consistent voice as you disseminate messages and responses. Make sure you aggregate all of your social networking tools on your website and create a conduit to customers with a branded community toolbar. Pretentious Pooch, an upscale pet supply store based in Baltimore, is a great example of a small retailer that has been able to deploy social media, content, and e-commerce in a single location to drive loyalty and sales.

Adam Boyden is president of Conduit.

Online Strategies August Issue Now Available!

Monday, August 31st, 2009

os0809Click here to read Online Strategies magazine’s August issue!

Should We Consider Social Media a Luxury?

Wednesday, June 3rd, 2009

patrickpicThe California Supreme Court’s recent decision to uphold Proposition 8, which bans gay marriage, has sparked statewide protests. As discussed on this blog before, social media has changed the way in which people organize their efforts for a united front.prop8

The recent Prop 8 protest in West Hollywood was publicized by blogger Perez Hilton via posts and tweets and brought out not only celebrities, but also readers that may have otherwise been unaware of the protest. As can be backed up by abysmal ratings, the only reason Hilton’s recent spat with Miss California over gay marriage got any traction at all was through social media, not because hordes of people actually watched the Miss USA pageant live. Either way, utilizing social media to organize and reach mass audiences for marketing purposes or otherwise may soon be considered a luxury for U.S. citizens.

According to a recent article in the L.A. Times:

Ahead of the 20th anniversary of the bloody crackdown on Tiananmen Square this week, Chinese authorities have rounded up dissidents and shipped them out of town. Now, they’ve even shut down Twitter.

Along with their usual methods of muzzling dissent, the authorities extended their efforts today to silence social networking sites that might foster discussion of any commemoration of the events of June 3-4, 1989.

The action is a new sign of the government’s concern of the potential of such technology in an authoritarian society where information is tightly controlled.

China has the world’s largest online population, and Internet communities have proven increasingly influential in spreading word of events to everything from student protests to group shopping excursions.

People are going outside the normal, controlled channels to set up communities online, spreading information about campus unrest and other potentially subversive activities taking place in this vast nation.

Government Internet monitors have shut down message boards on more than 6,000 Web sites affiliated with colleges and universities, apparently to head off any talk about the 1989 events, according to the Hong Kong-based Information Center for Human Rights and Democracy.

Numerous blogs maintained by edgy government critics such as avant-garde artist Ai Weiwei have been blocked and the text-messaging service Twitter and photo sharing site Flikr could not be accessed within China on Tuesday. Video sharing site YouTube has been blocked within China since March.

Additionally, CNN reports that even the U.S. military is now using social networking sites to reach out to non-traditional audiences by documenting the war efforts in Afghanistan. One thing’s for certain- whether organizing protests or simply shooting marketing messages out to consumers, it will be interesting to see how social media’s role within our lives continues to evolve.

Pat Cauley is Electronic Retailer magazine’s eMedia editor.

Twitter: An Old Idea Reinvented?

Friday, May 8th, 2009

ricknew1As I was running through the forest this morning with my writing partner Scout (below), it occurred to me as we stopped along the way 28 times for the pooch, aka “Sir Spritz A lot,” to mark the route by broadcasting his pheromones, that the basic idea of Twitter may have been around for ages, having originated with dogs.

Rick Petry is a freelance writer who specializes in direct marketing. He can be reached at rick.petry@me.com.

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To Tweet or Not to Tweet? That is the Question.

Friday, May 8th, 2009

crosicasuitimage08-09-16As a member of the Twitterati, I’d like to share my thoughts on what using the service can mean to marketers. The ability to send and receive short messages in real time is a logical next step in technological evolution. The service lengthens the list of communication options that includes e-mail, instant messaging, Facebook, LinkedIn, RSS, text messages, even the trusty old telephone. As a public relations and marketing consultant with expertise in Internet-based social media methods, my firm understands the importance of tapping into the newest new thing to reach audiences and hear back from them. So what have I learned about Twitter so far?

Twitter on Main Street

One thing has come across loud and clear: Twitter is much more than just a means to inform others about your activities. Yes, the free messaging service poses the question: “What are you doing?” but effective users don’t waste time on pointless status updates. The Twitter-savvy take advantage of the tool to spread information instantly and add value to a conversation. What do the jet landing on the Hudson River and mayhem in Mumbai along with earthquakes, fires and riots around the globe have in common? They all got immediate attention when eyewitnesses tweeted firsthand accounts. Mainstream media have taken notice that news breaks fast on Twitter so they solicit input and news tips from users. CNN incorporates feedback it gathers via Twitter to shape subsequent broadcasts.

For marketers the ability to reach customers quickly—for free—has obvious merit. Twitter provides a handy way to address customer queries, comments and complaints. It’s a way for marketers to maintain a dialogue with customers that can establish and sustain relationships. It’s a way for marketers to listen and learn what their customers want.

Twitter Quitters

Number crunching by Nielson Media Research indicates 60 percent of Twitter users abandon the service after 30 days, meaning just 40 percent stick with it. That retention rate is far lower than social networking heavyweights Facebook and MySpace experienced when they launched. In fact, when they were emerging networks, their retention rates were twice as high as Twitter’s.

Nevertheless, it will likely stick. While Twitter isn’t for everyone, companies and individuals alike will include Twitter as part of an integrated marketing strategy and use it to bolster customer service and relations (and even generate repeat sales). This is because of the fact that Twitter enables you to see in real time what people are saying about you and helps you deliver effective communiqués instantly to people’s PDAs, desktops and cell phones.

Chris Rosica is author of “The Authentic Brand” and CEO of Rosica Strategic Public Relations. Rosica is also a featured blogger and speaker for Inc. Magazine. He can be followed on Twitter here.

Proposition 8’s Social Media Implications

Monday, December 8th, 2008

patrickpic1.jpg Some mainstream media outlets like Fox News continue to shape this debate within their own agenda’s terms, such as cropping this photo in an online article to distort the poster’s actual message.

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The poster actually read “We Will Not Fight H8 with HATE.” When it comes to California’s gay marriage opponents, I’m beginning to wonder—are they the ones actually playing with fire?

The Obama campaign has already received flattering press concerning its multichannel marketing and online efforts, especially considering McCain’s lackluster presence in those spaces. Much like in Obama’s case, those who voted no on Proposition 8 tend to be younger and more tech savvy than their “Yes on 8” counterparts.

According to a recent Los Angeles Times article:

California has seen an outpouring of demonstrations ranging from quiet vigils to noisy street protests against Proposition 8, including rallies outside churches and the Mormon temple in Westwood, as well as boycotts of some businesses that contributed to the “Yes on 8” campaign.

Many of those activities have been organized not by political professionals and established leaders in the gay community, but by young activists working independently on Facebook and MySpace. The grassroots activism is a tribute to political organizing in the digital age, in which it is possible to mobilize thousands of people with a few clicks of a mouse.

“There is an incredible outpouring of energy, of people wanting to do something” says Trent Thornley, a San Francisco lawyer who created his Facebook group, “Californians Ready to Repeal Prop. 8,” the day after the election. Thornley said his roommate told him to expect a few hundred people to join. Instead, a week later, the group has more than 200,000 members. Another Facebook group, “Repeal the California Ban on Marriage Equality 2010,” also has attracted more than 200,000 members. Many say the protests also mark the rise of a new generation of gay activists.

The Prop. 8 protest activities are more effective than old school protests because those unable to attend a rally can still donate money, join groups or send out messages that translate onto the Facebook homepage and news feed for all to see. Additionally, while only some might see the protests in the streets live, others on social networks are aware that they’re happening and are conscious of the numbers involved, regardless of how the media covers it. The implications are similar to the current outbreak of youth protests in Greece, which, according to The New York Times, the rioters used texting and websites to organize and communicate their responses against the police and other security forces.

When I pondered social media colliding with young, gay activists, my mind drifted towards “The Real World: Denver” cast member Davis Mallory. Throughout the show, Mallory strived to shed stereotypes by talking honestly about being both gay and a devout Christian. Since the show, Mallory has been using social media to continue his outreach on gay issues. “I was speaking on National Day of Silence, which is when people honor those that can’t come out around the world for fear of losing their life. I found out during the speech that picketers were there in the audience, and they started drilling me with questions. Someone filmed it all and put it on YouTube and titled it ‘Davis Mallory Twists Scripture,’” he says. Turning his opposition’s efforts on their head, he posted the videos to his Facebook and MySpace profiles because he felt his message was in tact, regardless of the video’s title.

Mallory believes the unexpected passage of Prop 8 was the kick in the butt that his generation of gays needed to get involved. “I never saw any viral videos about Yes on Prop 8. I saw tons of No on Prop 8 stuff. A lot of people’s Facebook status would be: check out this link or video, or you go on Perez Hilton and he’s linking things to other people. You go to YouTube and it’s one of the most visited things of the day,” says Mallory. He’s hopeful from the sense of community recent events have mustered with gay youth. Mallory still receives about a message a week via social networks from other gay kids telling him that he gave them the courage to come out. These efforts have real life economic effects, as well. “A lot of my friends have found out which companies have said yes to Prop 8, and they’ve agreed not to go to those restaurants or shops as another way of revolting. We finally as a community have found a cause and are doing something to fight for it.”

This cyber activity isn’t limited to reality television stars. Mainstream Hollywood actors recently collaborated to create a video parody musical for Will Ferrell’s site Funny or Die, clearly in opposition to Prop 8.

See more Jack Black videos at Funny or Die

Obviously, some will simply chalk this up to the Hollywood elite literally acting holier than thou, but there’s a bigger story here. This viral video has already gotten huge buzz and views. While people may not agree with it, they’re exposed to it, watching it and discussing it in ways not possible a few years back. The discussion of gay rights is no longer something kept inside one’s home, but has literally been brought to life through discussion boards and the like. Consequently, given the advent of Facebook Connect, those active in social media will be able to use their Facebook identities to connect with friends on various sites all over the web.

In the midst of all this, the California Supreme Court has decided to hear the cases filed against Prop 8. “Hopefully, we do continue to use viral videos and technologically savvy solutions to now show that it’s gone to the California Supreme Court and we’re trying to make a change. Obviously, it worked for Obama and it can work for us,” Mallory says of multichannel marketing efforts. While change won’t come overnight, if I was an avid “Yes on 8” supporter, I’d be concerned that I just awoke a sleeping giant.

Pat Cauley is Electronic Retailer magazine’s eMedia editor.

’Tis the Season for Online Retailers to Optimize Resources

Monday, November 24th, 2008

rolf-elmer.jpg It is clear that for online retailers to remain competitive during this holiday season, their sites must offer personalized recommendation engines, product reviews, live chat and a host of other features supported by social behavioral platforms. Consumers are driving this demand, and to ensure they continue to return to a site, they must have access to the technologies they have come to rely on.

Marketing professionals need to know the benefits they can expect from deploying social behavioral platforms, as well as why it is critical they integrate this type of system before the 2008 holiday shopping season ends. Following is a list of benefits online merchants can anticipate in terms of ROI, as well as short- and long-term effects.

• Immediate and measureable results are the “brass ring” every business is looking for. Satisfied customers may not contact retailers directly to share their thoughts regarding positive experiences, but increased average order sales and repeat visits exemplify their contentment.

• Online marketing systems decrease the need to manage on-site merchandizing and in turn reduce the need for seasonal retail staff. Using a multichannel approach empowers retailers with the ability to reach consumers of every demographic. Additionally, a ubiquitous presence engenders a perception of strength and longevity.

• Low cost of ownership is paramount to internal teams, and can be easily achieved through the deployment of fully automated software. A system that collects data, like click patterns, searches conducted and products purchased—all provided through the simple act of shopping—creates a self-sustaining system that essentially runs on its own, requiring no maintenance.

Once the IT department and business team deem the site ready to include e-commerce optimization software, key functionalities the project manager should look for are:

• Intelligent mining of large data sets – This offers real-time, automated, intelligent predictive suggestions.
• Performance-based models – Empower retailers to invest in the future by developing their online presence now, while keeping costs low and building their brand.
• Landing page optimization – Directs consumers to the specific page of the product being searched, presenting the merchandise most likely to appeal to shoppers.

It is crucial in today’s economic climate that online retailers employ strategies expressly designed to mitigate costs and optimize resources at hand. Instituting a social behavioral system that can be deployed in days rather than weeks ensures shoppers are greeted with personalized treatment and individualized care in time for the holiday shopping season, which will also begin laying the foundation for future retailing success.

Dr. Rolf Elmér is CEO of Avail Intelligence.

Attention Internet and Shopping Addicts: YearbookYourself.com is Here!

Thursday, October 9th, 2008

jordan.jpg Let’s face it, we’re addicts. We live for the Internet. We can’t function without the Internet. It controls us. But whatever, it’s awesome. We’re all curious by nature, but with the Internet, it breeds a much higher level of curiosity. I love how I can discover ANYTHING with a simple tap of my finger. It just feels so good in the morning when I have a hot cup of coffee and I make that anticipated double click to see what’s going on in the world—and by “world,” I mean Facebook, e-mail and a little CNN. Because of my addiction, I can’t resist a mindless Internet activity. So while browsing a friend’s profile on Facebook the other day, I found a new web obsession for all to enjoy: yearbookyourself.com

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I’ve always wanted to know what I would have looked like in the past, especially since there were so many hairstyles that were out of whack. I mean, how could I, Jordan, a girl with curly hair, look good with a short bob? I don’t know how I would have been able to go steady with someone. Anyway, this website made all my dreams come true. It granted my wish of seeing what I’d look like with the popular hairstyles and fashions through the decades. Needless to say, I’m happy with my current look. However, in 10 years, I’ll probably think I looked like a poodle.

As entertaining as it is, the real purpose of yearbookyourself.com is to partner with malls around the country to promote their participating stores. Malls like Los Angeles’ popular Beverly Center use yearbookyourself.com to compare and contrast today’s styles and trends with those of the past. Yearbookyourself.com explains what was popular then and what’s popular now to direct the viewers to the participating stores where they can get that style. My favorite is, “Fanny packs were stylish in ’88 (no joke). For today’s more tasteful accessories, head to: Tumi, LeSport Sac, Kipling.” They probably figure that since we get the opportunity to see ourselves in different decades explaining the past and present trends, that it will motivate us to update our wardrobe.

It’s an interesting approach, because yearbookyourself.com invites us to the past to capture our attention. Considering the amount of Facebook profile pictures I’ve seen from the website, I’d say mission accomplished. However, I just don’t know how effective the partnership is because we live in a narcissistic era. People will be paying more attention to themselves rather than what stores they could visit to get a particular style. At least yearbookyourself.com can guarantee traffic and exposure due to the website’s popularity.

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So, if you are up for a little photo upload, time traveling and a good laugh, I highly recommend you check it out. If you’re like me, you’ll upload a picture to see yourself as the opposite sex, too. Or maybe I’m just weird. But hey, what can I say? The Internet controls me.

Jordan Sullivan is a marketing director for Chick-fil-A.

Behavioral Tracking or Behavioral Stalking?

Wednesday, September 17th, 2008

leah.jpg Just when I thought social websites, such as Facebook, were attempting to provide a little more security by tweaking the adjustability of the privacy settings, I began to take note of the sponsored link ads that creep along the sides of my homepage and the pages of other unsuspecting users and wonder just how confidential my profile actually is.

Facebook knows my name, my sex, my educational background, my e-mail address and my face, literally. But just because I am a 21-year-old female does not mean I need to visit a website to meet a man, apparently of my dreams, or review a casino’s website with hopes to spend the wads of cash the typical college student has hidden under his or her dorm mattress. Should I take offense to the airbrushed images flashing on the screen promoting weight loss? Hmm, who knew simply taking a weight-loss supplement could make any girl centerfold worthy?

Is it ethical for a website to require such user information and then allow its users to be hounded with what advertisers deem relevant to our being based solely on keywords found scattered amongst our online identities? And it’s not just social networking websites. My e-mail accounts are being bombarded with sponsored links containing keywords evidently scouted out from my e-mails as well. Sure, we have the choice to sign up for such services, but should we not have to give consent for our online personalities to be analyzed and solicited?

I can accept search engines tracking my queries and on some level understand and appreciate the effort and help. Facebook and Gmail stalking my habits and statistics could be seen in some circles as abusing their rights to my personal information, and I don’t think I can get on board with it. I suggest a course of action be taken towards more privacy before many decide it may be time to defriend Facebook and put Gmail in the trash.

Leah Mitter is an intern with the Electronic Retailing Self-Regulation Program.

Spreading the Gospel of New Media

Friday, June 13th, 2008

jolie.jpg New media evangelism in the direct response industry begins to remind me of biblical tales of woe, the Old Testament tales where prophets are slaughtered or exiled or something along those lines. Or at least roundly mocked. It’s part of my personal story and also part of the state of the industry, and it’s truly unfortunate.

For those of us who embrace risk and are joyful and passionate in our approach to new media, evangelism can be the most grueling, frustrating part of the game. Trying to make a twitter proselyte out of someone who can’t figure out e-mail attachments? Yeah, it gets old.

Time after time when talking to DR agency folks, I’ve run into an impenetrable wall of mythology about new media. It’s fear-based, it’s preventing progress for all the worst reasons, it’s causing forward-thinkers to be punished, and it’s simply untrue. The mythology includes the ideas that mobile commerce isn’t functional, that social media isn’t measurable, that R&D can’t lead to ROI, etc.

Recently, an agency CEO quipped about media/tech adoption, “You can lead a horse to water…”

Alright, so publications such as Electronic Retailer are leading the DR horse to water through education. Firebrands such as Marty Fahncke, Dana Todd, and a slew of others are leading the horse through sometimes-rabid evangelism. Research firms publish data saying that consumers are ready for new media. Clients are beginning to ask for more creative digital solutions.

I do begin to wonder: What’s it going to take to get that horse to drink…Damn it.

Jolie O’Dell is a mobile, social and evolving search enthusiast.