Posts Tagged ‘social networking’

Should We Consider Social Media a Luxury?

Wednesday, June 3rd, 2009

patrickpicThe California Supreme Court’s recent decision to uphold Proposition 8, which bans gay marriage, has sparked statewide protests. As discussed on this blog before, social media has changed the way in which people organize their efforts for a united front.prop8

The recent Prop 8 protest in West Hollywood was publicized by blogger Perez Hilton via posts and tweets and brought out not only celebrities, but also readers that may have otherwise been unaware of the protest. As can be backed up by abysmal ratings, the only reason Hilton’s recent spat with Miss California over gay marriage got any traction at all was through social media, not because hordes of people actually watched the Miss USA pageant live. Either way, utilizing social media to organize and reach mass audiences for marketing purposes or otherwise may soon be considered a luxury for U.S. citizens.

According to a recent article in the L.A. Times:

Ahead of the 20th anniversary of the bloody crackdown on Tiananmen Square this week, Chinese authorities have rounded up dissidents and shipped them out of town. Now, they’ve even shut down Twitter.

Along with their usual methods of muzzling dissent, the authorities extended their efforts today to silence social networking sites that might foster discussion of any commemoration of the events of June 3-4, 1989.

The action is a new sign of the government’s concern of the potential of such technology in an authoritarian society where information is tightly controlled.

China has the world’s largest online population, and Internet communities have proven increasingly influential in spreading word of events to everything from student protests to group shopping excursions.

People are going outside the normal, controlled channels to set up communities online, spreading information about campus unrest and other potentially subversive activities taking place in this vast nation.

Government Internet monitors have shut down message boards on more than 6,000 Web sites affiliated with colleges and universities, apparently to head off any talk about the 1989 events, according to the Hong Kong-based Information Center for Human Rights and Democracy.

Numerous blogs maintained by edgy government critics such as avant-garde artist Ai Weiwei have been blocked and the text-messaging service Twitter and photo sharing site Flikr could not be accessed within China on Tuesday. Video sharing site YouTube has been blocked within China since March.

Additionally, CNN reports that even the U.S. military is now using social networking sites to reach out to non-traditional audiences by documenting the war efforts in Afghanistan. One thing’s for certain- whether organizing protests or simply shooting marketing messages out to consumers, it will be interesting to see how social media’s role within our lives continues to evolve.

Pat Cauley is Electronic Retailer magazine’s eMedia editor.

To Tweet or Not to Tweet? That is the Question.

Friday, May 8th, 2009

crosicasuitimage08-09-16As a member of the Twitterati, I’d like to share my thoughts on what using the service can mean to marketers. The ability to send and receive short messages in real time is a logical next step in technological evolution. The service lengthens the list of communication options that includes e-mail, instant messaging, Facebook, LinkedIn, RSS, text messages, even the trusty old telephone. As a public relations and marketing consultant with expertise in Internet-based social media methods, my firm understands the importance of tapping into the newest new thing to reach audiences and hear back from them. So what have I learned about Twitter so far?

Twitter on Main Street

One thing has come across loud and clear: Twitter is much more than just a means to inform others about your activities. Yes, the free messaging service poses the question: “What are you doing?” but effective users don’t waste time on pointless status updates. The Twitter-savvy take advantage of the tool to spread information instantly and add value to a conversation. What do the jet landing on the Hudson River and mayhem in Mumbai along with earthquakes, fires and riots around the globe have in common? They all got immediate attention when eyewitnesses tweeted firsthand accounts. Mainstream media have taken notice that news breaks fast on Twitter so they solicit input and news tips from users. CNN incorporates feedback it gathers via Twitter to shape subsequent broadcasts.

For marketers the ability to reach customers quickly—for free—has obvious merit. Twitter provides a handy way to address customer queries, comments and complaints. It’s a way for marketers to maintain a dialogue with customers that can establish and sustain relationships. It’s a way for marketers to listen and learn what their customers want.

Twitter Quitters

Number crunching by Nielson Media Research indicates 60 percent of Twitter users abandon the service after 30 days, meaning just 40 percent stick with it. That retention rate is far lower than social networking heavyweights Facebook and MySpace experienced when they launched. In fact, when they were emerging networks, their retention rates were twice as high as Twitter’s.

Nevertheless, it will likely stick. While Twitter isn’t for everyone, companies and individuals alike will include Twitter as part of an integrated marketing strategy and use it to bolster customer service and relations (and even generate repeat sales). This is because of the fact that Twitter enables you to see in real time what people are saying about you and helps you deliver effective communiqués instantly to people’s PDAs, desktops and cell phones.

Chris Rosica is author of “The Authentic Brand” and CEO of Rosica Strategic Public Relations. Rosica is also a featured blogger and speaker for Inc. Magazine. He can be followed on Twitter here.

Proposition 8’s Social Media Implications

Monday, December 8th, 2008

patrickpic1.jpg Some mainstream media outlets like Fox News continue to shape this debate within their own agenda’s terms, such as cropping this photo in an online article to distort the poster’s actual message.

1106080832_m_110608_gaymarriage02.jpg

The poster actually read “We Will Not Fight H8 with HATE.” When it comes to California’s gay marriage opponents, I’m beginning to wonder—are they the ones actually playing with fire?

The Obama campaign has already received flattering press concerning its multichannel marketing and online efforts, especially considering McCain’s lackluster presence in those spaces. Much like in Obama’s case, those who voted no on Proposition 8 tend to be younger and more tech savvy than their “Yes on 8” counterparts.

According to a recent Los Angeles Times article:

California has seen an outpouring of demonstrations ranging from quiet vigils to noisy street protests against Proposition 8, including rallies outside churches and the Mormon temple in Westwood, as well as boycotts of some businesses that contributed to the “Yes on 8” campaign.

Many of those activities have been organized not by political professionals and established leaders in the gay community, but by young activists working independently on Facebook and MySpace. The grassroots activism is a tribute to political organizing in the digital age, in which it is possible to mobilize thousands of people with a few clicks of a mouse.

“There is an incredible outpouring of energy, of people wanting to do something” says Trent Thornley, a San Francisco lawyer who created his Facebook group, “Californians Ready to Repeal Prop. 8,” the day after the election. Thornley said his roommate told him to expect a few hundred people to join. Instead, a week later, the group has more than 200,000 members. Another Facebook group, “Repeal the California Ban on Marriage Equality 2010,” also has attracted more than 200,000 members. Many say the protests also mark the rise of a new generation of gay activists.

The Prop. 8 protest activities are more effective than old school protests because those unable to attend a rally can still donate money, join groups or send out messages that translate onto the Facebook homepage and news feed for all to see. Additionally, while only some might see the protests in the streets live, others on social networks are aware that they’re happening and are conscious of the numbers involved, regardless of how the media covers it. The implications are similar to the current outbreak of youth protests in Greece, which, according to The New York Times, the rioters used texting and websites to organize and communicate their responses against the police and other security forces.

When I pondered social media colliding with young, gay activists, my mind drifted towards “The Real World: Denver” cast member Davis Mallory. Throughout the show, Mallory strived to shed stereotypes by talking honestly about being both gay and a devout Christian. Since the show, Mallory has been using social media to continue his outreach on gay issues. “I was speaking on National Day of Silence, which is when people honor those that can’t come out around the world for fear of losing their life. I found out during the speech that picketers were there in the audience, and they started drilling me with questions. Someone filmed it all and put it on YouTube and titled it ‘Davis Mallory Twists Scripture,’” he says. Turning his opposition’s efforts on their head, he posted the videos to his Facebook and MySpace profiles because he felt his message was in tact, regardless of the video’s title.

Mallory believes the unexpected passage of Prop 8 was the kick in the butt that his generation of gays needed to get involved. “I never saw any viral videos about Yes on Prop 8. I saw tons of No on Prop 8 stuff. A lot of people’s Facebook status would be: check out this link or video, or you go on Perez Hilton and he’s linking things to other people. You go to YouTube and it’s one of the most visited things of the day,” says Mallory. He’s hopeful from the sense of community recent events have mustered with gay youth. Mallory still receives about a message a week via social networks from other gay kids telling him that he gave them the courage to come out. These efforts have real life economic effects, as well. “A lot of my friends have found out which companies have said yes to Prop 8, and they’ve agreed not to go to those restaurants or shops as another way of revolting. We finally as a community have found a cause and are doing something to fight for it.”

This cyber activity isn’t limited to reality television stars. Mainstream Hollywood actors recently collaborated to create a video parody musical for Will Ferrell’s site Funny or Die, clearly in opposition to Prop 8.

See more Jack Black videos at Funny or Die

Obviously, some will simply chalk this up to the Hollywood elite literally acting holier than thou, but there’s a bigger story here. This viral video has already gotten huge buzz and views. While people may not agree with it, they’re exposed to it, watching it and discussing it in ways not possible a few years back. The discussion of gay rights is no longer something kept inside one’s home, but has literally been brought to life through discussion boards and the like. Consequently, given the advent of Facebook Connect, those active in social media will be able to use their Facebook identities to connect with friends on various sites all over the web.

In the midst of all this, the California Supreme Court has decided to hear the cases filed against Prop 8. “Hopefully, we do continue to use viral videos and technologically savvy solutions to now show that it’s gone to the California Supreme Court and we’re trying to make a change. Obviously, it worked for Obama and it can work for us,” Mallory says of multichannel marketing efforts. While change won’t come overnight, if I was an avid “Yes on 8” supporter, I’d be concerned that I just awoke a sleeping giant.

Pat Cauley is Electronic Retailer magazine’s eMedia editor.

Marketing: the Year Ahead - 10 Predictions for 2009

Monday, December 8th, 2008

mike-fisher.jpg 1) Smart organizations will continue to market throughout the downturn.

2) Marketing activities will be increasingly under the microscope and marketers will now be held accountable for their success or failure.

3) Marketers will turn to their website as the single most important and flexible lead generation and customer engagement channel.

4) Marketing programs that do not show a return quickly are not going to make it.

5) Mobile marketing has had a tough 2008, so 2009 will be a make or break year.

6) Marketers will act on a need to get more value from their existing CRM systems.

7) It is not about just creating content for the people, it is about getting content to the people—meaning multichannel, social networks and consistent marketing.

8) Companies will shift focus toward increasing revenue from current customers.

9) Digital media and social networks will continue to provide cost-effective delivery channels for customer messaging, but will be most effective when integrated with other marketing channels and analytically led.

10) With consistently tighter budgets, it will increasingly fall to marketers rather than IT staff to drive marketing technology. This will change the buying process for such systems and favor suppliers that have marketer friendly software.

Michael Fisher
is Alterian’s senior vice president of commercial operations.

Behavioral Tracking or Behavioral Stalking?

Wednesday, September 17th, 2008

leah.jpg Just when I thought social websites, such as Facebook, were attempting to provide a little more security by tweaking the adjustability of the privacy settings, I began to take note of the sponsored link ads that creep along the sides of my homepage and the pages of other unsuspecting users and wonder just how confidential my profile actually is.

Facebook knows my name, my sex, my educational background, my e-mail address and my face, literally. But just because I am a 21-year-old female does not mean I need to visit a website to meet a man, apparently of my dreams, or review a casino’s website with hopes to spend the wads of cash the typical college student has hidden under his or her dorm mattress. Should I take offense to the airbrushed images flashing on the screen promoting weight loss? Hmm, who knew simply taking a weight-loss supplement could make any girl centerfold worthy?

Is it ethical for a website to require such user information and then allow its users to be hounded with what advertisers deem relevant to our being based solely on keywords found scattered amongst our online identities? And it’s not just social networking websites. My e-mail accounts are being bombarded with sponsored links containing keywords evidently scouted out from my e-mails as well. Sure, we have the choice to sign up for such services, but should we not have to give consent for our online personalities to be analyzed and solicited?

I can accept search engines tracking my queries and on some level understand and appreciate the effort and help. Facebook and Gmail stalking my habits and statistics could be seen in some circles as abusing their rights to my personal information, and I don’t think I can get on board with it. I suggest a course of action be taken towards more privacy before many decide it may be time to defriend Facebook and put Gmail in the trash.

Leah Mitter is an intern with the Electronic Retailing Self-Regulation Program.