Posts Tagged ‘traffic’

Tier 2 Networks – How To Ensure You Are Getting Quality Traffic

Thursday, February 25th, 2010

New ad networks are popping up all the time. Some of them have earned a negative reputation as providers who deliver poor quality traffic.  Unfortunately, these networks have not operated with advertisers’ best interests in mind, and as a result, Tier 2 networks in general have received a bad rap. It’s important to remember, however, that not all networks are created equal. Before initiating a partnership with a Tier 2 network, you need to ensure they can deliver the quality traffic you are seeking. Here’s a helpful checklist of issues to address while you are vetting search networks, along with some specific questions to ask to help determine if the network is a fit to help you reach your PPC campaign goals:

1. Experience – it’s important to work with a tried-and-tested network with a proven track record.

How long have you been in business?
Can you share client case studies and/or testimonials as validation of your achievements?

2. 3rd Party Partnerships – some networks employ partnerships with 3rd parties to help ensure click quality and safeguard against invalid traffic. For instance, Anchor Intelligence and Click Forensics are two traffic quality solution companies that many networks work with to serve as a kind of check and balance to their internal traffic controls.

Do you have any 3rd party traffic quality partnerships in place?
How do you determine how to filter invalid traffic?

3. Targeting and Tracking Capabilities – you need to assess whether the tier 2 network you are evaluating operates on a platform with the necessary capabilities/abilities to meet your targeting needs.

Do you offer any/all of the following?

  • Geo-targeting –focus your ads in the location of your desired customers
  • Ad Scheduling/Day Parting –schedule your ads to only appear at certain times of day
  • Conversion Tracking –see what traffic sources are converting for you and which ones aren’t, so that you can adjust campaigns accordingly
  • 4. Customer Service – make sure the network you are considering has the customer support to help you optimize your campaigns and reach your goals.

    Will I have a dedicated account manager?
    Who will be held accountable for helping me ensure my campaigns are running smoothly?

    Asking these basic questions are the first step towards broadening your PPC campaigns to include valued and trusted tier 2 networks. Leverage these questions as a starting point when looking to expand your reach beyond your existing PPC campaigns with complementary campaigns on Tier 2 networks. Let us know if the comment section if you have any questions, or feel we’ve left anything pertinent off our list.

    Kaley Dobson is the Marketing Manager at LookSmart

    Enticing Shoppers to Buy More - 8 AOV Boosting Tips

    Friday, August 28th, 2009

    lisa_rosner_72dpi1In this world where “flat is the new up,” it is critical to make each visit of every shopper count. With fewer shoppers coming to your site, you have to be instantly engaging, catering to your shopper, making your site a destination. And, you have to get your shoppers to put as much as possible into their cart and then actually check out.

    The question is - how can you take the flat or even decreased traffic and turn it into profit? Here are eight tips to help you entice your shoppers to buy more.

     

    1. Shipping Offers - Lets start with getting people to your site. Shipping is something that shoppers are always concerned with. Free shipping, if you can afford it, always moves people to buy more. If your model does not support free, shoppers are also happy with flat fee shipping or even shipping with a minimum purchase (they will buy just one more product to qualify).

     

    2. Incentives and Bundles - So, you got them to your site with a shipping offer, next, motivate them to buy more with incentives. Who doesn’t like getting a gift with a purchase or a special bundle of products for an extra discount? The shopper feels like they’re getting a bargain while you get to move more products.

     

    3. Rebates - If you can’t offer discounts, another tactic to entice shoppers is to offer rebates. People get wide-eyed about rebates and will buy more to get them. Even if they do not actually redeem the rebate, they will be more loyal to your site for the service.

     

    4. Personalized Product Recommendations - Next, lets turn to the customer experience. Today’s savvy shopper expects merchants to know them. Serving personalized product recommendations helps customers find what they’re looking for (and sometimes things they did not even know they wanted). The product detail page is the most logical location, but place recommendations throughout your site and most importantly in the shopping cart - it is a good place to put those impulse purchases - just like candy at the store check out.

     

    5. Video - Another way to enhance the customer experience is to tantalize and engage your shopper with video. This medium can be used to demonstrate how a product works, show how apparel fits, or even do a virtual wine tasting. Video can answer questions shoppers have so that they buy even more than expected.

     

    6. Ratings and Reviews - Lets face it, shoppers are social creatures, and love to talk and get advice from one another. Rating and reviews helps people get feedback from each other. Some shoppers can’t resist the temptation; they have to buy top rated items and will fill their cart.

     

    7. Customer Service - Speaking of people talking , another thing that really helps is something just so simple - offer stellar customer service, and you will not believe how far that will get you. People talk and when they have a great experience, they will tell everyone they know. I do all the time!

     

    8. Alternative Payment Methods - Okay, you have used tips 1-7 on your site and the shopper has stuffed their cart - this is when you are at risk for the dreaded cart abandonment. There are many things you should do to motivate your shoppers to click submit, maybe that is for a dedicated article. Suffice it to say, make it easy to check out. Alternative payment methods make it easier for anyone to check out - so make sure you offer them.

     

    The bottom line is that you need to employ many different tactics to boost your average order value; it is the only way to take flat traffic and turn it up!

     

    Lisa Joy Rosner is MyBuys‘ vice president of marketing.

     

    5 Steps to Smart Discounting

    Tuesday, May 26th, 2009

    andy-cutler1Retailers know that if there was ever a time to keep their customers happy it’s now. They also know that finding new customers costs more time, resources and money than keeping existing customers. One way retailers are trying to keep economy-squeezed consumers satisfied is with discounts, and the key to effective discounting — without sacrificing ROI — is understanding your customers’ needs and motivations.

    Here are five ways to make sure your discounting is on-target, customer-centric and profitable:

    1.    One size does not fit all
    The same discount offer will not fit the needs of all customers. Some are impulse buyers willing to pay full price; some are “coupon clippers” who won’t buy anything at full price but will buy something they don’t need if it’s on sale. Then there’s a range in between. Understand the differences between your customers and then use that insight to vary offers based on their discount-sensitivity.

    2.    Test for the right mix
    Start to learn customer differences by looking at the percentage of total items they purchase at a discount. Then compare how they respond to communications with a discount vs. those without. Try replacing discount offers with more relevant, full price product offers for those customers less sensitive to discounts. The right mix of discount and non-discount oriented offers will gradually emerge.

    3.    Don’t over-discount
    Many companies use discount offers and coupons in most of their customer communications, trying to drive loyalty. Although it’s often an effective strategy that drives traffic and purchases, discounting constantly trains customers to look for and wait for deals – lowering the chance that they will buy at full price. And then there’s the ongoing cost of the discount itself.

    4.    Accept their terms
    Make your offers consistent with customer shopping preferences. For example, if they like to buy in-store, your offer should emphasize store location and convenience in addition to the discount. You might prefer them to purchase online, but offering free shipping if they purchase online is not likely to work.

    5.    Don’t rush to slash
    Try to understand what motivates or turns off individual customers. For example, you probably have a large number of customers who have abandoned online shopping carts multiple times. They may be hesitating to complete the purchase because they just can’t stomach the shipping charges. Try testing free shipping for these people before you rush to discounting the product. You might just increase your conversion rate in the process.

    Andy Cutler is chief strategy officer at Mercury, a Boston-based, insight-driven marketing agency that drives growth and profitability for clients through enhanced customer experiences.

    Landing Page Neglect – Are You Losing Money?

    Wednesday, January 21st, 2009

    tim_grey_cropped_brighter1.jpg In the online marketing world, a lot of time and resources are spent buying media, tracking pay-per-click (PPC) campaigns, driving organic traffic via search engine optimization (SEO), and installing and customizing web analytics software to properly track all online marketing activities.

    Dedicated in-house or agency staff craft keyword lists, write ad copy and manage keyword bidding to achieve the proper profitability, cost per action (CPA) and return on investment (ROI). Copywriters adjust our sales copy to improve click-through rates (CTR).

    But we’ve almost completely ignored our website and landing page. Sure, we occasionally do facelifts, or even wholesale redesigns of our sites. But these changes are rarely tested and are simply assumed to improve the situation. They are just a cost of doing business.

    Missed Opportunity
    In almost every other area, performance is scrutinized under a microscope as we drill down on mind-numbingly detailed reports. Once someone converts, extensive retention e-mail campaigns are set in motion to persuade visitors to deepen their level of engagement.

    We worry about every single word in our e-mails as we test headlines and offers. We analyze “bounce rates,” “open rates” and “unsubscribe rates” with almost religious fervor in order to extract the last penny of revenue and profit possible over the lifetime of our interaction with someone.

    Even though we spend obscene amounts of money to buy traffic, the effort devoted to the landing pages to which that traffic is sent is negligible. A couple of hours of a graphic designer’s and copywriter’s time are often all that the landing page merits. With a cursory review by the higher-ups, the landing page goes live.

    Worse yet, we assume that the quality of the landing page can’t be changed, so we don’t even look for ways to improve it. We turn all of the other knobs and dials at our disposal and continue to neglect the biggest profit-driver under our control—the conversion efficiency of the landing page.

    This is costing a lot of money in the form of missed opportunity. Double- or triple-digit conversion rate gains are routinely realized through engagements. Yet, there’s still a widespread perception among online marketers that their landing pages are already solid and can’t be improved through testing.

    What’s Wrong With This Picture?
    There are three important activities in online marketing:

    • Acquisition: Getting people to your website or landing page.
    • Conversion: Persuading them to take the desired action(s).
    • Retention: Deepening the relationship and increasing its lifetime value.

    But not all of these receive equal weight or attention in most companies.

    Because of the large amounts of money spent on acquisition and retention, sophisticated systems have been created to maximize the ROI of these activities. But the efficiency of the website or landing page has been largely neglected. Many companies are beginning to understand that website and landing page conversion can have a dramatic impact on online marketing program profits. That’s where the new battleground is in the coming years.

    You can meet with Tim Ash of SiteTuners as he optimizes e-commerce sites for increased revenue live at ERA’s eRetailer Summit on Monday, March 2, from 3:00 p.m.—4:00 p.m. Register here! To have your company’s website considered for a makeover, contact Ashley Cavell at acavell@retailing.org or via phone at (703) 908-1020.

    5 Rules for e-Merchants to Navigate Through the Recession

    Thursday, January 15th, 2009

    sharon-gal-franko.jpg There is no question about it—the world is going through an economic downturn. Consumers are cutting back on their spending and businesses are facing tough decisions, perhaps the strongest signal for a stormy period to come. According to Forrester, a leading technology analyst, “Risks have grown that the U.S. and other major countries will experience a longer and deeper recession than we had expected. If so, the hi-tech market would see several quarters of declines in purchases, not just two or three quarters with little or no growth in late 2008 and the first half 2009.”

    With these findings in mind, what can e-commerce merchants do to keep their e-business boat afloat during times when budget cuts and financial declines are the daily routine? What should they particularly focus on to keep sales revenues at a decent level? The following are five navigation rules by a payment service provider for sailing in the e-commerce world in 2009.

    Rule 1 – Increase your customers’ loyalty
    This is the time when customer loyalty becomes more crucial than ever, as end-users will be acting very cautiously in regards to their spending and will most likely prefer to go back to a website with which they feel familiar and comfortable rather than to a new vendor. Knowing your customers and monitoring their purchasing behavior can turn your online business into a highly profitable operation.

    VIP customer tools for merchants are able to differentiate between their “good” customers that should preferably be allowed higher purchase amounts and small, occasional or new end-users who should be limited to only certain purchase amounts. Having a VIP customer tool is a highly beneficial decision—it acts as a supporting device, allowing you to define the profitable customers VIPs and increase costumer loyalty.

    Rule 2 – Expand your sales reach

    Targeting new end-user markets is always significant when trying to keep revenue growing. The ideal payment processor should provide you with all major currencies; while at the same time allowing processing and settlement currencies to be kept identical, allowing you maximum processing flexibility. A payment service provider that provides all major currencies—while keeping processing and settlement currencies identical—allows you maximum processing flexibility. In addition, your PSP should have sophisticated risk management, enabling traffic from high-risk countries typically blocked by acquiring banks.

    Rule 3 – Secure your online payments
    As you enter 2009, you should be aware of the risks involved with acquiring a bank, no matter if your traffic is local or international. Finding the connected payment-service provider that has an array of acquiring banks in its portfolio and matching it with the specific processing needs of e-commerce operators is what makes the crucial difference. Any payment processor that offers you a solution with more than one merchant account with several acquiring banks under one roof spreads your online risks.

    Rule 4 – Reduce payment processing costs

    Your payment service provider can help you identify specific activities that can lower costs. They should offer direct merchant accounts with solutions that focus on accurate fraud prevention. In other words, they need to differentiate between suspicious transactions that will eventually lead to profitable sales and those that will lead to fraud and loss.

    Thorough and accurate fraud prevention is a crucial factor in achieving high sales goals. Blocking fraudulent transactions and approving legitimate transactions while converting them to profit is an example of this. At the end of a processing day, the fraud prevention tools aim not only to increase sales, but also to prevent unnecessary chargeback fees and fines.

    Rule 5 – Increase your traffic conversion

    With an active online operation, every e-merchant seeks tactics to increase traffic. Your online payment service provider can play a crucial role in increasing online traffic conversion. Instead of employing a rough scrubbing system, which in most cases, cuts down valuable traffic due to a resolute filtering policy, a “Traffic Management” tool analyzes the traffic most accurately and improves the approval ratio of profitable transactions.

    Well-established partnerships with leading acquiring banks allow your PSP to control incoming transactions by splitting them between the banks according to pre-configured ratio parameters and country attribution. This assists you, as online operators, in receiving higher approval ratio, thus in receiving higher sales conversion.

    Sharon Gal Franko is SafeCharge’s director of marketing and sales.