With the launch of Buzz, Google’s new social media offering, the search engine giant appears to be directly challenging Twitter and taking advantage of the social media sensation’s many admitted weaknesses.
Twitter has long struggled with both uptime and search-ability, two areas in which Google is the acknowledged champion. The question is whether Twitter is really doomed in the face of Google’s clear attempt to take over their turf.
While it’s not clear at the moment, it doesn’t look good for Twitter.
While Google Buzz got off to a rocky start by automatically enrolling anyone with a Gmail account into Buzz and connecting them with everyone else in their contact list, the blunder still proved that Google has the power to make this kind of social media tool far more easy to use than Twitter ever has.
Twitter’s search ability is limited. Google’s search engine can be put to excellent use in helping people find who and what they’re looking for.
On the other hand, Twitter already has a thriving culture and traditions, with its own cadre of words, lots of offline spin-offs like Tweetups and live-Tweeting, and the use of the hashtag, which Google Buzz hasn’t yet incorporated.
Finally, there’s also the question of whether people are even interested in learning how to use a new social media tool, when they already have so many to handle. The groundwork has been laid by an evolution of social sites, and Google’s Buzz will more than likely build upon what has already been successful. Tying this in with their other powerful tools for example; Google Maps, Picasa, Trends, and Product Search, certainly can be a convincing way to make people want to give Buzz a try.
Peter Koepell is the President of Koeppel Direct and has over 25 years of advertising, marketing and media experience. You can follow him on Twitter at http://twitter.com/drtvbuyer.
Yesterday, the Federal Trade Commission released its revised Guides Concerning the Use of Endorsements and Testimonials in Advertising. The Guides are more than 80 pages long, so we’re still analyzing the changes. However, there is no question that our extensive advocacy efforts have had an effect on the final iteration of the Guides. The commentary included with the changes explains that advertisements using consumer testimonials should be evaluated by the net impression of the advertisement. A footnote in the revised Guides also suggests that in some cases a disclaimer could be sufficient. A more comprehensive legal document will be circulated shortly, but it is clear from a preliminary review that our efforts have not been made in vain. The 35 advocacy meetings on the Hill, 40 constituent meetings at the Fly-In, the testimony before the Senate, two sets of detailed comments and our suggested language were all helpful in presenting our case to the FTC.
However, the new Guides certainly do present some challenges, both to traditional TV marketers and those in social media. ERA is already planning educational opportunities that will provide suggestions for compliance with these changes. We hope the FTC will seize the opportunity to improve the marketplace by presenting to these changes to ERA members at one of our conferences.
Members who attended the Fly-In, supported the Leadership Reception, participated in the Government Affairs Committee, helped to author and review our comments to the FTC, and of course, testified before the Senate, were all instrumental in mitigating some of the more harmful changes. We thank you.
In the first half of this year, I talked about retailers revamping their marketing mix in the wake of the 2008 holiday season. Now as we approach another holiday season, online retailers have the benefit of knowing more about how their customers react and respond in tough economic times. Now is the time to harness that awareness and strengthen your bonds with customers. Whether you are a marketer, or business owner who wears the marketer hat, you can introduce some new ways to deepen the customer connection.
Expand beyond the walls of your website: September signals a flurry of activity running the gamut from back-to-school functions to various business networking forums. So take this approach and apply it to the online world. For example, many retailers are developing portable widgets that link to their content and services and finding other “outposts” across the web to place the widgets. In addition, the concept of an app store, such as the Conduit Marketplace, is one venue that allows businesses such as eMusic, Cartoon Doll Emporium and Pretentious Pooch to distribute their content and services beyond the walls of their websites. Customer acquisition and overall satisfaction get a boost with this expanded online presence, as more and more customers laud the efforts of retailers who develop convenient applications to meet their needs.
Make information easy to access: Time and again, one popular method retailers use to try to keep consumers satisfied is discounts. Once you understand your customers’ needs and the factors driving their decisions, you need to alert them to the promotion without spending so much time and money doing so that it drains your coffers. Savvy online shoppers know to search for coupons and promotions on sites such as RetailMeNot and A Thrifty Mom. As a matter of fact, these sites have even created customized applications on which shoppers can receive updates via their browser. These sites go the extra mile to be on the same page as consumers by not only lending a virtual helping hand with coupons and discount codes, but also providing a simple conduit to the information their users covet.
Provide convenient forums for feedback and questions: Social networks such as Facebook and Twitter offer another means to gather feedback and answer questions about your company and products. Don’t be shy about utilizing these avenues, but you must plan to be diligent about updating and responding so that negative comments don’t go unanswered. If you decide to create a business Twitter persona, or already have one, decide whether the primary function will be to serve as help desk or a personality that provides color and commentary within your industry. Then make sure that you have a consistent voice as you disseminate messages and responses. Make sure you aggregate all of your social networking tools on your website and create a conduit to customers with a branded community toolbar. Pretentious Pooch, an upscale pet supply store based in Baltimore, is a great example of a small retailer that has been able to deploy social media, content, and e-commerce in a single location to drive loyalty and sales.
Tomorrow, the Consumer Protection Subcommittee of the Senate Commerce Committee will hold a hearing entitled “Advertising Trends and Consumer Protection.†The hearing will consider several issues in advertising, including the use of the word “free†and Endorsements and Testimonials. This is part of a broader reevaluation of the FTC’s powers and funding. An explanation of tomorrow’s hearing is really not complete without an explanation of last week’s hearing. Last week, from the first opening statement to adjournment, the hearing focused on testimony from consumer groups and emphasized that consumers are targeted by scams and needed additional protection from the FTC (P.S.- You can watch this hearing and kind of see me in the background on C-SPAN here). On a panel of four, a lone dissenter, Tim Muris, former FTC chairman, claimed that the FTC did not need a major expansion in order to effectively protect consumers.
In contrast, this week we have two ERA members testifying and one representative from the National Advertising Review Council (NARC), which administers the ERSP program (ERA’s independent self-regulatory program). We look forward to hearing some dynamic testimony from Guthy-Renker’s Greg Renker and Product Partners’ Jon Congdon. We worked hard to make sure our industry was represented and that this hearing would be more balanced than the last. We’re certain that Renker and Congdon will provide effective counterpoint claims that the FTC needs more authority on the testimonials issue. They can show that our industry is enthusiastic about creating an environment that protects consumers. They are our customers for Pete’s sake! They will also show how effective principled self-regulation is in promoting honest business practices.
For more information or to watch tomorrow’s hearing live or immediately upon completion, click here. (The video may not post until the conclusion of the hearing)
Follow me on Twitter for my live updates from the hearing: Tomi_ERA
The California Supreme Court’s recent decision to uphold Proposition 8, which bans gay marriage, has sparked statewide protests. As discussed on this blog before, social media has changed the way in which people organize their efforts for a united front.
The recent Prop 8 protest in West Hollywood was publicized by blogger Perez Hilton via posts and tweets and brought out not only celebrities, but also readers that may have otherwise been unaware of the protest. As can be backed up by abysmal ratings, the only reason Hilton’s recent spat with Miss California over gay marriage got any traction at all was through social media, not because hordes of people actually watched the Miss USA pageant live. Either way, utilizing social media to organize and reach mass audiences for marketing purposes or otherwise may soon be considered a luxury for U.S. citizens.
Ahead of the 20th anniversary of the bloody crackdown on Tiananmen Square this week, Chinese authorities have rounded up dissidents and shipped them out of town. Now, they’ve even shut down Twitter.
Along with their usual methods of muzzling dissent, the authorities extended their efforts today to silence social networking sites that might foster discussion of any commemoration of the events of June 3-4, 1989.
The action is a new sign of the government’s concern of the potential of such technology in an authoritarian society where information is tightly controlled.
China has the world’s largest online population, and Internet communities have proven increasingly influential in spreading word of events to everything from student protests to group shopping excursions.
People are going outside the normal, controlled channels to set up communities online, spreading information about campus unrest and other potentially subversive activities taking place in this vast nation.
Government Internet monitors have shut down message boards on more than 6,000 Web sites affiliated with colleges and universities, apparently to head off any talk about the 1989 events, according to the Hong Kong-based Information Center for Human Rights and Democracy.
Numerous blogs maintained by edgy government critics such as avant-garde artist Ai Weiwei have been blocked and the text-messaging service Twitter and photo sharing site Flikr could not be accessed within China on Tuesday. Video sharing site YouTube has been blocked within China since March.
Additionally, CNN reports that even the U.S. military is now using social networking sites to reach out to non-traditional audiences by documenting the war efforts in Afghanistan. One thing’s for certain- whether organizing protests or simply shooting marketing messages out to consumers, it will be interesting to see how social media’s role within our lives continues to evolve.
As I was running through the forest this morning with my writing partner Scout (below), it occurred to me as we stopped along the way 28 times for the pooch, aka “Sir Spritz A lot,” to mark the route by broadcasting his pheromones, that the basic idea of Twitter may have been around for ages, having originated with dogs.
Rick Petry is a freelance writer who specializes in direct marketing. He can be reached at rick.petry@me.com.
As a member of the Twitterati, I’d like to share my thoughts on what using the service can mean to marketers. The ability to send and receive short messages in real time is a logical next step in technological evolution. The service lengthens the list of communication options that includes e-mail, instant messaging, Facebook, LinkedIn, RSS, text messages, even the trusty old telephone. As a public relations and marketing consultant with expertise in Internet-based social media methods, my firm understands the importance of tapping into the newest new thing to reach audiences and hear back from them. So what have I learned about Twitter so far?
Twitter on Main Street
One thing has come across loud and clear: Twitter is much more than just a means to inform others about your activities. Yes, the free messaging service poses the question: “What are you doing?†but effective users don’t waste time on pointless status updates. The Twitter-savvy take advantage of the tool to spread information instantly and add value to a conversation. What do the jet landing on the Hudson River and mayhem in Mumbai along with earthquakes, fires and riots around the globe have in common? They all got immediate attention when eyewitnesses tweeted firsthand accounts. Mainstream media have taken notice that news breaks fast on Twitter so they solicit input and news tips from users. CNN incorporates feedback it gathers via Twitter to shape subsequent broadcasts.
For marketers the ability to reach customers quickly—for free—has obvious merit. Twitter provides a handy way to address customer queries, comments and complaints. It’s a way for marketers to maintain a dialogue with customers that can establish and sustain relationships. It’s a way for marketers to listen and learn what their customers want.
Twitter Quitters
Number crunching by Nielson Media Research indicates 60 percent of Twitter users abandon the service after 30 days, meaning just 40 percent stick with it. That retention rate is far lower than social networking heavyweights Facebook and MySpace experienced when they launched. In fact, when they were emerging networks, their retention rates were twice as high as Twitter’s.
I recently had the distinct pleasure of attending the Coachella Valley Music and Arts Festival. Wow! It was simply incredible to hear a legend like Paul McCartney and dance the night away to The Killers and MSTRKRFT.
Coachella was nothing like my experience at a Radiohead concert last May where weather complications prohibited the use of technology, forcing my friends and I to wonder aimlessly in the pouring rain sans cell phones. Coachella’s weather was perfect. Not only were we able to use our cell phones, Coachella was also completely up to speed in its use of social media. From an official Coachella iPhone application to a live Twitter feed, concert-goers were always in the know with updates and information. I even recently added Coachella as a fan page to my Facebook profile.
Corporate sponsors were also very visible to concert-goers. “Meet me at the Heineken beer tent,†became a popular phrase during the three-day extravaganza. Coachella will be forever ingrained in my head along with visions of sunshine, palm trees, mountains and the Naked Wizard? Yes, probably the most talked about event from the concert had nothing to do with musical acts. Now a viral sensation, the Naked Wizard definitely gives credence to Andy Warhol’s insightful prediction many years ago that everyone in the future would be famous for 15 minutes. I’m hoping my 15 minutes are dramatically different than the Naked Wizard’s.
Coachella aside, another recent event was the perfect move for a brand trying to connect with consumers via music.
This T-Mobile-sponsored affair is reminiscent of when Ferris Bueller sang “Twist and Shout†through the streets of downtown Chicago, except this is real life. As the media landscape continues to change and evolve, brands would be smart to follow the lead of Heineken, T-Mobile and others that incorporate themselves into consumers’ everyday lives in unique and engrossing ways.
With the launch of Buzz, Google’s new social media offering, the search engine giant appears to be directly challenging Twitter and taking advantage of the social media sensation’s many admitted weaknesses.
Yesterday, the Federal Trade Commission released its revised 
In the first half of this year, I talked about retailers 
Tomorrow, the Consumer Protection Subcommittee of the Senate Commerce Committee will hold a hearing entitled “Advertising Trends and Consumer Protection.†The hearing will consider several issues in advertising, including the use of the word “free†and Endorsements and Testimonials. This is part of a broader reevaluation of the FTC’s powers and funding. An explanation of tomorrow’s hearing is really not complete without an explanation of last week’s hearing. Last week, from the first opening statement to adjournment, the hearing focused on testimony from consumer groups and emphasized that consumers are targeted by scams and needed additional protection from the FTC (P.S.- You can watch this hearing and kind of see me in the background on C-SPAN 
Enjoy these hilarious videos that touch on aspects of the direct-to-consumer industry.
The California Supreme Court’s recent decision to uphold Proposition 8, which bans gay marriage, has sparked statewide protests. 
As I was running through the forest this morning with my writing partner Scout (below), it occurred to me as we stopped along the way 28 times for the pooch, aka “Sir Spritz A lot,” to mark the route by broadcasting his pheromones, that the basic idea of Twitter may have been around for ages, having originated with dogs.
As a member of the Twitterati, I’d like to share my thoughts on what using the service can mean to marketers. The ability to send and receive short messages in real time is a logical next step in technological evolution. The service lengthens the list of communication options that includes e-mail, instant messaging, Facebook, LinkedIn, RSS, text messages, even the trusty old telephone. As a public relations and marketing consultant with expertise in Internet-based social media methods, my firm understands the importance of tapping into the newest new thing to reach audiences and hear back from them. So what have I learned about Twitter so far?
I recently had the distinct pleasure of attending the 
Corporate sponsors were also very visible to concert-goers. “Meet me at the Heineken beer tent,†became a popular phrase during the three-day extravaganza. Coachella will be forever ingrained in my head along with visions of sunshine, palm trees, mountains and 
